Inside Sales II

About the Role

A position at White Cap offers an exciting and diverse environment, opportunities to meet interesting people, and a variety of career paths. As part of the White Cap family, you’ll be committed to Building Trust on Every Job by being deeply knowledgeable, fully capable, and always dependable. This role ensures accurate order processing, pricing, and procurement while delivering exceptional service to customers.

Responsibilities

• Processes orders across multiple channels (phone, email, text, counter) with accuracy and timeliness.
• Manages basic pricing within guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles secure payments, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Qualifications

• HS Diploma or GED strongly preferred.
• Specialized skills training/certification may be required.
• Generally 2-5 years of experience in the area of responsibility.

Preferred Qualifications

• Ability to work Monday - Friday from 7 AM - 4 PM.
• 1-2 years of inside sales or customer service experience.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Demonstrates leadership qualities through mentoring and guidance.
• Proficient in order management systems and basic reporting tools.

Pay

For New York Job Seekers: Pay Range $21.40-$30.00 Hourly. This range is determined based on market data and internal pay practices.

Functional Area: Sales | Work Type: On-Site | Recruiter: Melissa Arriaga