Inside Sales I - Oliver Equipment Company

Responsibilities

• Provides pricing and delivery information
• Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
• Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
• Performs follow-up to ensure timely shipment of materials and customer satisfaction
• Maintains strong working relationships with customers and vendors
• Purchases material as needed for customer orders and stock material
• Resolves customer service issues
• Tracks open sales orders
• Various duties assigned by the supervisor

Qualifications

• Industry product knowledge
• High school diploma or GED required
• 0-2 years of experience in area of responsibility
• Good written and verbal/oral communication skills
• Knowledge of MS Office software and Adobe
• Self-driven with a positive attitude and demeanor
• Customer service experience
• Excellent communication, time management, and organizational skills
• Professional telephone etiquette
• Ability to work independently

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel, or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment and standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

Benefits

• Medical, Dental, and Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings and Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates