Inside Sales/Government Contracts Representative

About the role

We're hiring an Inside Sales/Government Contracts Representative to identify contract opportunities, prepare bid packages, and submit compliant proposals, while also supporting customer service and house accounts. Custom Fabricating & Supplies (CFS) supports manufacturers with precision die cutting, industrial masking, and custom rubber molding, including silicone caps & plugs, high-performance tapes, custom die cuts, and flexible components such as gaskets, seals, and spacers.

CFS is an ISO 9001:2015 certified company and a 3M Preferred Converter, supporting customers who expect quality, consistency, and reliable turnaround. We were established in 2000 and operate from our Franklin, WI headquarters, with additional locations across the U.S.

Responsibilities

As an Inside Sales/Government Contracts Representative, you will have two main areas of focus: Government Contracts & Bidding, and Customer Support.

Government Contracts & Bidding responsibilities include:

• Proactively searching for and identifying government contract opportunities aligned with CFS products and capabilities
• Reviewing solicitations and determining bid requirements, eligibility, and submission instructions
• Compiling, organizing, and preparing bid documentation and supporting materials (pricing inputs, technical details, compliance items)
• Ensuring bid packages are accurate, complete, and submitted on time in compliance with all stated requirements
• Maintaining organized records of bids, submissions, and supporting documentation for tracking and follow-up
• Coordinating internally with Sales/Operations/Estimating/Engineering to gather what's needed to submit strong, compliant bids

Customer Support responsibilities include:

• Serving as a primary contact for customer questions, quotes, and order processing
• Maintaining accurate customer records in ERP/CRM systems
• Coordinating internally to support on-time delivery and clear customer communication
• Prospecting lightly via research/email/calls to support growth

Requirements

• Strong written/verbal communication and high attention to detail
• Comfortable working with deadlines, checklists, and documentation
• Able to juggle multiple priorities without dropping accuracy
• Proficient with Microsoft Office (Outlook, Excel, Word)
• 3+ years customer service experience; B2B/manufacturing is a plus
• Government bid/contract experience is a plus (but not required for the right fit)

Why This Role Is Different

You'll have direct impact: your submissions help win business. You'll work with real manufacturing products and applications - not scripted call-center work. You'll build a valuable skill set around compliance, documentation, and contract bidding.