Inside Sales Engineer - Level 1

Air Treatment Corporation is a dynamic, collaborative work environment focused on high-quality customer service. We prioritize team cohesion to exceed expectations and are committed to employee growth, offering opportunities for advancement and a robust benefits package.

About the role

As an Inside Sales Engineer I, you will act as a liaison between internal teams including Sales Engineers, ISE Managers, the service department, Product Specialists, the parts department, and accounting. You will facilitate constant communication to provide updates on service, maintenance, repairs, and project stages.

Responsibilities

• Pre-Bid Duties:
  • Review bid calendars from customers.
  • Interface with customers to collect bid documents, plans, and specifications.
  • Use factory software tools to create equipment selections, performance data, and specifications.
  • Generate quote letters and price summaries based on customer requests or project plans.
  • Update and manage bid documents and quote requests in ATC CRM.
• Project Management Duties:
  • Create submittal documents for various products.
  • Work with sales engineers to gain approval for submittals.
  • Enter orders to factories and stock orders in ATC CRM.
  • Relay shipping information between factory and customer.
  • Interact with the credit team and CRM coordinators as needed.
  • Track orders and shipments.
  • Coordinate equipment startup requirements with the ATC Service department.
  • Assemble project closeout documents.
  • Process warranty claims with manufacturers.
  • Process and track RMAs with customers and manufacturers.
  • Update and manage orders in CRM.
• Additional Duties:
  • Attend jobsite and/or customer visits to assist sales engineers.
  • Participate in in-house factory training, ATC training, and online webinars.
  • Demonstrate knowledge of factory literature and technical resources.
  • Assist and direct customers with requests.

Requirements

• Skills / Abilities:
  • Excellent verbal communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Proficient in time management and problem-solving.
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel), Internet Browser (Chrome), and Microsoft CRM software.
• Education and Experience:
  • Prior experience in customer service highly preferred.
  • Associate degree in business administration.
  • B.S. in Mechanical Engineering preferred.
• Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Valid driver’s license with no major driving violations.
  • Occasional travel to meet with clients or potential clients.

Pay

Estimated yearly salary: $65,000 - $85,000