Inside Sales & Customer Service
LTF Technology · Huntley, IL · 3 mo ago
On-siteSalesFull-time
Sales & Account Support
- Answer customer inquiries via phone and email
- Cold call and email prospective customers
- Support showroom programs, displays, and project sales
- Follow up on quotations and sales opportunities
- Aid outside sales representatives and regional managers
- Prepare quotations and process orders
- Confirm pricing, lead times, and shipping details
- Maintain open orders and provide status updates
- Maintain pricing and account policies
Customer Service
- Provide prompt and professional customer support
- Resolve order and product issues
- Build long-term customer relationships
- Deliver a high-quality customer experience
CRM & Reporting
- Maintain CRM records and account activity
- Track quotations, opportunities, and sales pipeline
- Provide weekly reports and updates
- Keep customer and showroom documentation organized
Requirements
- Minimum 5 years of inside sales and customer service experience
- Experience supporting B2B sales
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office and CRM systems