Inside Sales & Customer Development Specialist

About the role

Hultafors Group North America is seeking an Inside Sales & Customer Development Specialist to strengthen customer relationships, identify growth opportunities, and help deliver an outstanding customer experience. This role serves as a key connection point between customers and our Sales, Customer Care, Marketing, Product Management, Quality, and Operations teams.

Responsibilities

• Proactive customer outreach and account development
• Dealer activation and product support
• CRM administration and customer analytics
• Continuous improvement initiatives
• Turn customer insights into business opportunities

Requirements

• 3+ years of experience in Inside Sales, Customer Service, Customer Success, Account Management, or a related field
• Experience supporting sales growth and customer development initiatives
• Experience working with CRM and ERP systems required; Microsoft Dynamics 365 Business Central preferred
• Strong customer relationship management, communication, and problem-solving skills
• Ability to analyze customer data, identify opportunities, and manage multiple priorities
• Proficiency with Microsoft Office applications
• Associate degree in Business, Marketing, Sales, or a related field preferred; equivalent experience considered
• Collaborative mindset with a focus on customer satisfaction and continuous improvement