Inside Sales – Charlotte, NC

About the role

BCS is a premier distributor and solutions provider in the Building Automation industry. We partner with top manufacturers to serve mechanical, electrical, and controls contractors, delivering products and services including HVAC controls, gas detection, access control, lighting systems, analytics, and IoT solutions. The Inside Sales Lead – Branch Counter position is based at the sales counter and plays a key role in serving walk-in and phone-in customers, processing orders, and providing expert product support.

Responsibilities

• Support initiatives to grow counter traffic and local service area sales
• Drive inside sales via upselling, cross-selling, and quote follow-ups
• Partner with outside sales, vendors, and warehouse teams to ensure timely order fulfillment
• Guide customers through technical product selection and the sales process
• Educate customers on products, services, and technical capabilities
• Manage and grow house account sales while meeting gross margin goals through effective pricing
• Set and manage customer expectations for pricing, availability, lead times, and deliveries
• Prepare and deliver accurate quotes and convert them into orders
• Enter and process sales and purchase orders
• Handle customer returns and order tracking
• Conduct outbound sales calls, including prospecting and house account follow-ups
• Maintain regular customer contact and follow-up via phone
• Identify and pursue new sales opportunities
• Support inventory management and warehouse organization
• Ensure daily shipping of products
• Maintain a clean, professional, and welcoming counter environment
• Absorb and mentor junior counter staff
• Share best practices within the branch and across other BC&S branches

Qualifications

• 2+ years of inside or counter sales experience, preferably in distribution or wholesale
• Strong communication, organizational, and customer service skills
• Proficient in CRM and order entry systems
• Technical product knowledge required
• Experience in HVAC or controls/building automation a plus
• Demonstrated ability to perform outbound sales calls

What We Offer

• Competitive base salary + uncapped performance-based commissions
• Comprehensive benefits (health, dental, vision, 401(k))
• Structured onboarding and product training
• Career advancement opportunities in a supportive team culture
• Access to industry-leading manufacturers and technical expertise

Physical Requirements

• Prolonged periods of standing and computer work
• Ability to lift to 45 pounds
• Valid driver’s license required

Additional Information

• Light travel may be required
• Other duties as assigned
• Background check required post-job offer

Business Control Solutions

To learn more about Building Controls Solution visit our website at Building Controls Solution.

To learn more about Building Controls Solution visit our LinkedIn page at LinkedIn.

Federal Labor Standards Act (FLSA) Status

Salaried Exempt

Salary Range

$50,000 - $63,000

Location

Charlotte, NC

Direct Report

Erika Massie

Application Instructions

To apply, please submit your resume online.