Inside Sales

About the role

Sunstate Equipment Co. is dedicated to safety and people, offering exceptional perks and benefits. We hire immediately and offer competitive pay starting at $23.15 to $33 per hour, with a quarterly performance bonus. Our typical schedule is Monday to Friday, 7am to 4pm, with overtime eligibility.

Responsibilities

• Increasing revenue through acquiring new accounts and suggesting sales techniques.
• Fostering and nurturing professional relationships with customers, sales, dispatch, and management.
• Coordinating and delivering services to customers, including processing orders for deliveries and pick-ups, and handling telephone inquiries involving some mechanical or operational troubleshooting with equipment.
• Acting as a virtual link between customers, sales, dispatch, and management, ensuring quality solutions and service.
• Working approximately 80% in the office and 20% out in the yard, cross-training with dispatch.
• Assisting customers with selecting appropriate equipment for their jobs to ensure customer satisfaction and safety.
• Communicating with customers via two-way radio regarding equipment needs and assisting with loading/unloading equipment.
• Entering data into various systems, such as rental reservations, quotes, and service calls.
• Communicating leads to field sales personnel for follow-up.
• Helping load/unload and deliver equipment for customers, as needed.
• Performing other duties as assigned.

Requirements

• A minimum of 2 years Customer Service experience.
• A minimum of 2 years Inside sales (direct customer contact) experience preferred.
• Sales ability to identify customer needs through suggestive selling or upselling, and strong relationship-building skills.
• Comfortable working with a team and independently, able to handle tasks both ways.
• Technologically capable: Microsoft Suite knowledge and Computer Aided Dispatch (CAD), AS 400 highly preferred.
• Excellent customer service skills, capable of maintaining a positive attitude.
• High attention to detail, able to switch tasks easily.
• Bilingual - Spanish preferred, not required.

Benefits

• $200 annual work boot allowance.
• Free rental of any equipment for free.
• “My Holiday” benefit allowing you to celebrate holidays without using PTO.
• Vacation Overtime Averaging benefit that pays you overtime while on vacation.
• Robust overall benefits available.
• Second Chance employer evaluating candidates on a case-by-case basis.

Qualifications

• A valid unrestricted Driver's License, meeting the minimum age requirement of 21, to drive company vehicles.

Skills

• Microsoft Suite knowledge.
• Computer Aided Dispatch (CAD).
• AS 400 knowledge.

Pay

Starting at $23.15 to $33 per hour, dependent on experience, with a quarterly performance bonus.

Schedule

Typical schedule is Monday to Friday, 7am to 4pm, with overtime eligibility.