Inside Sales

Inside Sales plays a critical role in supporting some of GCC's largest and most strategic accounts. Working closely with outside sales, purchasing, and warehouse teams, this position ensures seamless communication, precise order management, and timely delivery of technical solutions. The role involves direct interaction with engineering, purchasing, and management personnel at key customers, requiring both strong relationship skills and a solid understanding of technical products and applications. Responsibilities:Partner closely with Outside Sales to support strategic OEM accounts through proactive communication, timely follow-up, and coordinated executionLearn and apply product knowledge across hydraulic, pneumatic, and automation components to help customers identify the right solutionsServe as the primary internal contact for assigned accounts, ensuring consistent and professional handling of orders, quotations, and service requestsDevelop strong relationships with customer contacts to understand production needs, forecasts, and business cyclesProvide real-time updates on pricing, product availability, lead times, and delivery statusCollaborate with cross-functional teams including engineering, outside sales, production and purchasing to resolve challenges and maintain customer satisfactionAccounting/Finance - resolve credit, billing, and invoicing issuesSupport and participate in the organization's continual improvement program to conform to ISO 9001 requirements and understand the implications of conformance with the Quality Management SystemOther duties as assigned RequirementsEDUCATION AND TRAININGHigh school diploma, GED, or equivalent secondary educationTechnical aptitude, training or classes related to fluid power, mechanical or automation products a plusExperienceExperience with customer communication via phone & emailProficient with Microsoft Outlook, familiar with basic Microsoft Excel function, experience with order entry/ERP systems a plusExperience working with technical products a plusKnowledge And SkillsSound problem solving skills. Ability to make decisions by demonstrating initiative and assertivenessWillingness to learn technical products and manufacturersStrong interpersonal skills. Ability to work well with customers; team members; and individuals in other departmentsGood communication skills. The ability to articulate technical and conceptual information in a clear, concise and effective wayExcellent organization - ability to track multiple projects for customers and sales representatives. Ensuring all information is documented and communicated effectively BenefitsWe offer a competitive salary and benefits package, including medical, dental, vision, life and disability insurance, family leave and 401(k) plans with company match. A unique benefit GCC offers as part of Employee Owned Holdings, Inc. is an employee stock ownership plan. What is an ESOP?ESOP is a special retirement program that allows employees to own stock in the company. When you join EOHI, you automatically begin investing in your future (without having to purchase shares). We are a high growth company committed to training our employee owners to develop their skills and advance in their careers.Studies also show that retirement account balances for ESOP companies are 2.5 times higherESOP companies grow 2.5 times faster than those companies without employee ownershipResearch shows employee owned companies are superior in performance, employee benefits and employee morale because everyone is working towards a common goal