Inside Sales

About Us

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has over 7,000 employees and 400+ locations across the United States and Canada. FBM's core values—Safety First, Customer Driven, Valuing Our People, Integrity, and the Pursuit of Excellence—form the foundation for an excellent customer experience recognized industry-wide.

Responsibilities

• Maintain professional, courteous communication with customers before, during, and after sales.
• Provide product knowledge and generate accurate quotes and proposals.
• Assist walk-in customers and handle inquiries or complaints promptly.
• Drive profitable sales through effective selling, upselling, and cross-selling.
• Enter orders, pricing, and customer data into systems accurately.
• Respond to orders and quote requests via phone, email, fax, and other channels.
• Collaborate with outside sales reps and internal teams to fulfill customer needs.
• Maintain stock levels, organize the showroom, and support physical inventories.
• Schedule and coordinate inbound/outbound deliveries and shipping logistics.
• Negotiate freight rates and manage inventory movement efficiently.
• Operate and balance the cash register and drawer daily using proper procedures.
• Utilize management software for billing, reporting, and project tracking.
• Maintain up-to-date product expertise.
• Manage documentation and order details for large or complex projects.
• Coordinate deliveries with Operations staff.
• Coordinate purchase and delivery of special products.
• Attend all required sales meetings and company training programs.
• Support company values in safety, customer focus, teamwork, integrity, and being a Company of Choice.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 2+ years of inside sales experience (incoming call preferred).
• Excellent verbal communication skills and telephone manner.
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
• Familiarity with Windows operating systems.
• Warehouse work experience, including forklift experience/training.

Pay

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on experience, qualifications, and cost of living in the assigned market. Pay: $18.00–23.00 per hour, depending on experience.

Benefits

• Medical, dental, and vision coverage.
• HSA/FSA plans.
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance.
• Critical illness, Hospital Indemnity, and Accident Coverage.
• Legal Insurance Plan.
• Generous 401(k) plan with company match.
• A career path designed with employee growth in mind.

Reports to: Branch Manager. This is a full-time position with competitive pay and benefits.