Inside Sales

About the role

As an Inside Sales / Customer Service representative, you'll be the voice and face of Fessenden Hall for our customers. Your mission is to build lasting relationships, resolve challenges quickly, and ensure every customer interaction leaves a positive impression.

Responsibilities

• Manage a high volume of incoming calls, emails, and walk-in inquiries to facilitate product purchases and deliver superior customer experience
• Build sustainable customer relationships through open, interactive communication and a solutions-oriented mindset
• Identify, assess, and fulfill customer needs-handling questions, complaints, and special requests with professionalism and care
• Solicit orders by telephone from existing customers to support sales growth
• Provide administrative support for assigned Field Sales Representatives, including sample requests and order expediting
• Solicit orders by telephone from existing customers to support sales growth
• Facilitate and follow up on quotations for non-stock and special-order items
• Assist with over-the-counter sales, including handling payments and credit card transactions
• Maintain accurate records of significant customer interactions
• Attend sales meetings and company-sponsored training programs
• Operate point-of-sale systems including cash register and credit card equipment
• Support physical inventory counts and company events as needed

Qualifications

• High school diploma required; prior customer service or inside sales experience preferred
• Experience in countertop, cabinetry, woodworking, or building materials is a strong plus
• Excellent interpersonal and communication skills with a genuine customer service mindset
• Ability to stay calm under pressure and manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office; willingness to learn our Agility software

Benefits

• Exceptional Medical Coverage: Fessenden Hall covers 80% of your premium. An employer-funded Health Reimbursement Arrangement (HRA) reimburses your full deductible each year, up to $4,000 individual or $8,000 family. Your effective deductible is $0. Out-of-pocket max is $6,550; above that, insurance pays 100%
• Fully employer-paid coverage: Dental, vision, life, AD&D (1x salary to $50,000), short-term disability, and long-term disability (60% income replacement to age 65). Premiums are covered at 100%
• Retirement: 401(k) with auto-enrollment, discretionary company contributions, and full vesting after three years of service
• Time off: Paid time off and paid holidays
• Support: 24/7 Employee Assistance Program, confidential and free, for you and your household

Pay

Hourly compensation is commensurate with experience.

Schedule

On-site position at our Pennsauken, NJ location (not remote/work-from-home)

Flexibility to support occasional overtime for inventory counts or company events

Ready to Join Our Family?

If you're a motivated people-person looking for a stable, rewarding career with a company that values loyalty, growth, and work-life balance, we'd love to hear from you. Apply today to become part of the Fessenden Hall family!