Inside Sales Associate / Warehouse Associate

About the role

The Inside Sales Associate / Warehouse Associate works with customers to identify their needs, create solutions, and ensure a smooth sales process, while also supporting the team and our customers by accurately and safely receiving and pulling orders in a fast-paced environment.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Processes, pulls and distributes customer products quickly and efficiently.
• Handles questions and complaints in a timely and professional manner.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
• Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Assists in receiving, shipping, and general warehouse duties.
• Communicates positively with supervisors, sales staff, fellow workers and customers to coordinate deliveries/pick-up.
• Operates a forklift safely and efficiently, maintains required certification, performs vehicle safety checks and reports discrepancies to supervisor.
• Affords assistance in keeping facility clean, neat, safe and operating efficiently.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• 1+ years related inside sales experience preferred.
• Ability to maneuver heavy objects, some weighing up to 100 pounds.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Good computer skills including MS Office programs.
• Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
• To be 18 years of age or older to apply.

Qualifications

• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!
• Currently, POOLCORP has over one hundred and twenty military personnel serving on our team.

Skills

• Customer service skills.
• Computer skills (MS Office).
• Physical stamina and strength.
• Ability to operate a forklift.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401(k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully Funded Tuition Education Programs.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts.

Pay

$18 / hour and up to $2,500 through our performance bonuses.

Schedule

Monday - Friday 6:30AM - 4:30PM