Inside Sales Associate - Tallahassee

Position Summary

The Inside Sales Associate (ISA) serves customers on a day-to-day basis in person, over the phone, and electronically. Responsibilities include conducting discovery conversations, growing sales, processing orders, and providing customer service.

Accountabilities / Responsibilities

• Interact with customers over the phone and in person as well as electronically
• Conduct discovery conversations with existing customers and prospect customers to identify products and services
• Work as part of a sales team to grow sales and achieve branch/company sales and profitability goals
• Use the company’s computer system to process quotes needed by customers
• Process orders from customers and arrange for pick up or delivery
• React to customers' requests quickly and accurately
• Collect customer payments when applicable
• Keep customers informed of unexpected changes
• Support Outside Sales Associates in responding to customers' needs
• Adeptly adapt and learn to sell new products to achieve sales growth goals
• Ensure an elevated level of customer service is provided using "The Master Halco Way"
• Learn and maintain proficient product knowledge
• Maintain a clean, safe work environment that meets company standards
• Follow proper SOPs and Company policies
• Collaborate with other departments to ensure a seamless sales process
• Expedite resolutions and make timely decisions when customer service issues arise
• Accurately and timely process quotes, orders, and other sales activities
• Maintain a thorough understanding of the company's products and services

Candidate Specifications

• Selling Skills: Influences outcomes positively and closes sales
• Resourcefulness/Initiative: Finds ways over, around, or through barriers to success; achieves results despite lack of resources; goes beyond the call of duty; takes timely action
• Customer Focus: Builds and maintains elevated levels of trust and credibility with internal and external customers, always demonstrating a customer-serving mindset
• Key Competencies: Exceptional team building, sales, and relationship building skills; Ability to motivate and positively influence people; Strong computer skills; Exceptional organizational, time management, multi-tasking skills and administrative skills

Required Education and Experience

• High school graduate with some college desired
• Relevant work experience desired
• Desired sales experience or applicable product knowledge
• Building materials, metals, woods, plastics, hardware, Do-It-Yourself retail, Construction, Mechanical/Electrical

Physical Demands

This job requires the ability to sit, climb, stand, lift and/or move. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.