Inside Sales Associate

Job Summary

The position will be responsible for customer service, office administration and sales support as needed. Will also work with plant manager and sales team to monitor inventory and place, and track orders as needed.

Essential Duties And Responsibilities

• Answering phones and routing the appropriate person, filing as required, and general office organization
• Rout paperwork from office to warehouse, confirming shipped orders, to the Invoicing Department at corporate to ensure timely invoicing
• Order entry into computer system
• Communicate with warehouse workers and will call customers
• Place courtesy calls and send faxes to customers regarding order confirmations informing them of their shipments and approximate arrival times
• Affirm customer orders to customers when an order delivers
• Affirm customer orders to the customers when an order arrives
• Support sales team with quotes and basic customer inquiries as needed
• Support in the quotation process, the placement of purchase orders, and follow-up with sales to ensure product and process is completed correctly
• Placement and tracking of purchase orders with vendors
• Maintain inventory levels of components against open orders and determine re-order amounts and timing
• Afford assistance in maintaining accurate cost data on components and package
• Perform all other duties as requested, directed or assigned

Requirements

• Educational and Experience: Bachelor’s degree or equivalent experience preferred Two years’ experience in Sales required Requires at least one year of experience within an office environment Experience working Microsoft Office Products, Microsoft Axapta experience preferred

Job Knowledge, Skills, And Abilities

• Demonstrated problem-solving and negotiation skills Excellent oral and written communication skills Coaching/mentoring experience with less senior sales staff A demonstrable capacity to keep abreast of new technology trends Basic computer knowledge in Word, Excel and Outlook Data entry experience needed General customer service skills Organizational skills Conflict resolution skills Handle multiple tasks at the same time Deal with difficult customers