Inside Sales Associate

Key Responsibilities

• Proactively engage with customers via phone, email, and in-person visits to understand their needs and recommend appropriate products and solutions.
• Develop and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Process sales orders accurately and efficiently using the company's sales systems.
• Provide product information, pricing, and technical support to customers as needed.
• Aid in customer inquiries, complaints, and returns, ensuring prompt resolution and customer satisfaction.
• Daily upkeep and maintenance of the store including product replenishment and updating price tags.
• Collaborate with other departments, including warehouse and logistics, to ensure timely delivery of orders and resolve any issues.
• Stay informed about industry trends, product developments, and competitor activities to maintain a competitive edge.
• Identify sales leads and follow up on inquiries.
• Maintain accurate records of sales activities, customer interactions, and inventory levels.

Qualifications

• A high school diploma or equivalent.
• An associate's degree (A.A.) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training.
• Previous experience in inside sales, customer service, or related fields.
• Strong communication and interpersonal skills, with the ability to build rapport and relationships with customers.
• Proficiency in Microsoft Office suite.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of welding and industrial supplies is preferred but not required.

Physical Demands and Work Environment

• Continually required to stand.
• Continually required to walk.
• Occasionally required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to climb, balance, bend, stoop, or kneel.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally required to lift/push/carry items up to 50 pounds.
• Occasionally work near moving mechanical parts.
• Occasionally exposed to outside weather conditions.