Inside Sales Agent - Call Center - Hybrid/Remote in Aliso Viejo

Job Summary

NVISION® Eye Centers is seeking an Inside Sales Call Center Agent to join our dynamic team. This role is ideal for someone who enjoys connecting with people, excels at building trust, and can guide patients towards life-changing vision correction procedures.

About the Role

This position offers a competitive hourly wage of $21 - $25 per hour with potential for incentive compensation. The role is hybrid/remote but requires living within 50 miles of Aliso Viejo for training and meetings.

Responsibilities

• Engage prospective patients with enthusiasm, confidence, and professionalism from the very first call
• Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building
• Educate patients on procedures, financing options, and the NVISION experience in a clear, compelling way
• Overcome objections and help hesitant callers feel confident moving forward
• Deliver a concierge level experience that exceeds expectations
• Make outbound follow-up calls to reengage prospective patients and maximize conversions
• Build trust while representing our surgeons and clinical teams with professionalism
• Use empathy and sound judgment when assisting anxious or upset callers
• Accurately schedule appointments across multiple clinic locations
• Collaborate with clinic teams to support patient retention and satisfaction
• Maintain strong product knowledge and stay informed on offerings and processes
• Meet and exceed performance metrics related to conversion, booking, and patient satisfaction

Requirements

• 2+ years of sales or customer engagement experience (inside sales, retail, real estate, appointment setting, hospitality, or similar)
• Proven ability to influence conversations and convert opportunities into appointments or sales
• Excellent verbal communication skills with confidence and professionalism
• Competitive, goal-oriented mindset with a strong work ethic
• Ability to multitask and perform in a fast-paced environment
• Strong emotional intelligence and ability to connect quickly
• Experience in healthcare, aesthetics, elective procedures, or ophthalmology is a plus
• Bilingual English/Spanish is a plus

Qualifications

• High energy and people-focused personality
• Ability to build trust and influence decisions
• Confidence in leading consultative sales conversations
• Experience in a fast-paced, customer-facing environment

Skills

• Exceptional verbal communication skills
• Confidence and professionalism in all interactions
• Ability to overcome objections and build trust
• Strong multitasking and time management skills
• Ability to work independently and as part of a team

Benefits

Our company offers a competitive hourly wage of $21 - $25 per hour with potential for incentive compensation. The role is hybrid/remote but requires living within 50 miles of Aliso Viejo for training and meetings. We also offer a supportive work environment, professional development opportunities, and a chance to make a significant impact in the lives of our patients.

Pay

$21.00 - $25.00 per hour

Schedule

Hybrid/Remote position available. In-office training and meetings required for those living within 50 miles of Aliso Viejo.