Inside Sales, Aftermarket Parts & Services

About The Role

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Principle Duties & Key Responsibilities

• Communicates with internal and external customers to interpret customer requirements for aftermarket parts and service.
• Responsible for ensuring customers receive quality and professional service by providing adequate product support to the extent of attaining purchase orders and/or negotiating resolutions with customers as required.
• Extensive knowledge on Service programs including; provides quotes (written and or verbal), discuss all programs to include Exchanges, Repairs, Parts, New Cutter Cartridges and proficient in processing the for mentioned programs in Visual ERP system.
• Prepares parts quotes to meet both the customer’s needs and specific contractual requirements as determined by the purchase order.
• Specify correct part for previously supplied equipment.
• Prepare quotes, advise of pricing and required lead time for parts.
• Estimate cost and prices when actuals are not available, when necessary.
• Document quotes on system quote program and hard copy serial file when applicable.
• Effectively learn all aspects of Visual and Call Center and have a working knowledge to process orders; reference historical information, understand the Material Planning and Lead times.
• Responds to customers, sales managers and manufacturing representatives inquiries regarding status and delivery of orders/proposals.
• Understands and explains service programs and product warranty to end customers.
• Builds relationships to provide repeat business and excellent customer service.
• Performs other duties and special projects as assigned.

Education, Experience, & Skills

• Desirable: Associates Degree in a technical field or related field
• Required: High School Diploma
• 3+ years working in a Customer Service, help desk or troubleshooting environment
• Excellent oral and written communication skills.
• Ability to use technology and analysis tools (Excel, Outlook, web, databases)
• Highly self-motivated.
• Mechanical background/knowledge highly desirable
• Flexible, reliable, strong work ethic, dependable team player, positive, constructive attitude.
• Outstanding business etiquette skills.

What We Offer You

• 401K plan with up to a 6% company match.
• 12 Paid Holidays.
• Paid Time Off
• Comprehensive benefits program including medical, dental, vision, life, short- and long-term disability.
• Health savings account with employer matching
• 4 weeks of paid parental leave
• Motivating wellness program

What We Offer You

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.