Inside Sales Account Manager - Travel Agency Sales

About the company

With 98 years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 80 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers. Travel and/or in-office presence may be required at times.

About the role

The role of an Inside Sales Account Manager is to serve external customers and internal partners by generating and increasing sales. In this role, account managers will manage mid-level travel agency accounts by implementing outbound calls and correspondence campaigns, build relationships with existing accounts, and work with new accounts to mine and grow their business with us. Inside Sales Account Managers will help to provide problem solving for agencies that have contacted sales, by redirecting the agent to the appropriate department when possible.

Responsibilities

• Educate travel advisors on products, destinations, and promotions, and generate and increase sales by conducting outbound call and e-campaigns
• Generate marketing materials for travel advisors to increase sales opportunities, including flyers, invitations, postcards, customized and forwarded email communications
• Train advisors on self-serve marketing systems for increased efficiency
• Promote use of social media content, blogs, and other Globus family of brands content for advisors
• Service travel advisor questions regarding GVI products, promotions, destinations, policies, and issues, with emphasis on positive and timely resolution for the advisor and company
• Work closely with other internal departments for escalation resolution
• Onboard new accounts, including Independent or home-based advisors (IC's or HIP's), ensuring advisors have what they need to successfully sell Globus family of brands
• Encourage self-serve use of the Travel Advisor Portal (TAP) with advisors and conduct trainings as necessary
• Participate in agent webinars/trainings as needed
• Attend travel shows/events as needed
• Remain knowledgeable and up to date with company products and competitive landscape to ensure a trusted resource with advisors
• Maintain advisor/agency updates in database (CRM)
• Develop and maintain relationships with Business Development Managers and Account Managers to fulfill travel partner needs
• Partner with Business Development Managers on territory priorities to increase GVI sales with agencies and advisors
• Contribute to team effort by accomplishing related results or projects, including helping in other departments

Requirements

• Experience working in a similar position within the sales and marketing field in the travel industry
• Experience managing sales accounts (knowledge of Customer Relationship Management (CRM) systems and tools)
• Leisure travel product and destination knowledge, specifically Globus family of brands products, services, policies, features, and benefits
• Strong travel industry knowledge preferred
• Business acumen (business knowledge, competitor awareness, organization strategies)
• Professional, technical, and functional expertise on systems, department processes, and procedures
• Working knowledge of Microsoft Office Suite, especially Excel, Word, and PowerPoint

Qualifications

The preferred candidate will hold a Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

Generous benefit package including travel benefits and retirement.

Work environment & physical requirements

While performing this job, it will require: eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports. Occasional and sporadic travel may be required depending on team and sales needs.

Location

Remote: Candidates must reside and be authorized to work in the United States.