Inside Sales Account Manager

This is a remote U.S.-based position. To support regional customer coverage and collaboration, applicants must be located in the Mountain, Pacific, or Central time zones.

About the role

Drive revenue and profitability by prospecting new customers within the region and expanding sales among approximately 150 existing and potential Hyperion customers. Identify opportunities to grow revenue and profitability through customer contacts via email and phone, and by analyzing prior product sales to customers.

Responsibilities

• Collaborate with sales manager to develop and execute a sales strategy
• Develop product knowledge to share with customers and respond to their questions
• Collaborate with segment manager on pricing and terms
• Close sales and follow up on payments to ensure timely customer payment
• Make follow-up calls regarding payments
• Develop pre-call planners, write summary reports, and enter data in CRM
• Utilize CRM for customer communication and follow-up
• Serve as liaison between customer and field sales representatives
• Coordinate onsite visits or consultations with field sales when needed
• Collaborate with customer service to ensure customer orders have been entered
• Respond to customer concerns about delivery times and invoicing
• Follow up with customers and escalate issues internally as needed
• Follow up with customers to ensure satisfaction with Hyperion products and services
• Achieve or exceed monthly sales quotas
• Attend sales meetings to understand company strategies and provide insight

Requirements

• High school diploma required; 2-year degree preferred
• 4-6 years of experience in technical sales in a manufacturing business-to-business environment, or equivalent combination of education and experience
• Experience in Microsoft Dynamics or similar system a plus
• Ability to navigate a complex organization and execute across multiple functions
• Self-starter and highly motivated
• Strong communication (written and verbal), interpersonal, and organizational skills
• Experience with CRM and industrial business-to-business products
• Proven professionalism with the ability to use discretion and sound business judgment
• Proficiency with Microsoft Office: Outlook, Word, PowerPoint, and Excel
• High attention to detail
• Ability to work in a fast-paced environment
• Travel - 4 times per year for internal meetings

Skills

• Ability to speak English and Spanish fluently preferred