Inside Parts Sales & Customer Service Representative – $65k+ Potential

Advantage Truck Company – Lebanon, NH

About the role

Are you a driven problem-solver with a great attitude? Ready to build a high-paying career that doesn't require prior experience? Join our Parts team as the vital link between our customers, service technicians, and the essential heavy-duty truck parts they need. This is an exciting, fast-paced role perfect for someone who enjoys process and solving puzzles.

• Customer Champion: Professionally manage phone and in-person inquiries, ensuring every customer feels heard and assisted.
• The Investigator: Learn to use our advanced digital catalogs and systems to accurately identify and source the exact parts needed.
• Order Coordinator: Efficiently handle the entire sales process, including look-up, order entry, invoicing, and inventory tracking.
• Shop Support: Collaborate with the service team, ensuring the necessary parts are delivered quickly to minimize truck downtime.

Pay

Pay Range: $21.00 - $36.00 per hour + bonuses

We offer a strong base wage plus incentives/bonuses that reward accuracy and performance.

• Average Annual Potential: $45,000 - $65,000
• Top Performers (Top 25%) Average Over: $70,000

Requirements

• A high school diploma or equivalent.
• Must possess a valid state Driver’s license.
• Ability to perform physical duties: Regularly lift up to 50 pounds (and occasionally up to 100 pounds with assistance); ability to stand, walk, bend, and lift throughout the day.

Skills

We prioritize your potential. We are looking for candidates who demonstrate the following characteristics:

• Exceptional Attitude: You are reliable, motivated by success, and maintain a friendly, patient demeanor even under pressure.
• Customer Focus: A genuine desire to help customers and technicians solve problems and find the correct solution.
• Quick Learner: You can rapidly absorb new technical information and enjoy mastering complex procedures and digital tools.
• Detail-Oriented & Accurate: You understand that precision in part numbers and pricing is critical to our business.
• Strong Keyboard Skills: You can quickly and accurately type and enter data into computer systems to keep pace with the high volume of incoming parts orders and inquiries.
• Computer Savvy: Comfortable navigating various computer software and learning our specialized inventory systems.

Benefits

This is more than a job; it’s a career path in a stable, high-demand industry. Advantage Truck Group (ATG) offers:

• Company-paid training, apprentice, co-op, and internship programs.
• Exciting career development opportunities.

ATG is the largest Daimler Truck North America (DTNA) dealer in New England with eight locations in Massachusetts, Vermont, and New Hampshire, focused on providing a superior employee experience. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA.

All candidates must pass a criminal background check, MVR check, and pre-employment lift test.