Inside Counter Sales Representative

About the role

The Inside Counter Sales Representative at Würth Wood Group – North Charleston, SC is responsible for establishing and maintaining relationships with customers through walk-in business and digital communication. They conduct sales calls, assist with customer inquiries, and provide product education.

Responsibilities

• Conduct sales calls and communicate with customers
• Assist customers with inquiries and/or sales
• Build and maintain relationships with new and repeat customers
• Conduct sales transactions for walk-in customers
• Act as the point person for various branch initiatives and processes
• Participate in properly merchandising the store by working with Sales Leadership
• Educate customers on how products can benefit them financially
• Develop the company’s store business by providing excellent customer service and product promotion
• Follow-up calls with customers regarding order status
• Listen and understand customer needs and offer solutions
• Communicate to customers about products' different features and answer questions
• Cross-sell or up-sell products to customers to increase purchase
• Respond courteously and swiftly to customer inquiries and/or concerns

Requirements

• A high school diploma or GED
• 2-4 years of Inside Sales experience preferred
• Industry knowledge in woodworking/building materials is a plus but not required
• Strong communication skills with the ability to handle high-volume customer interaction
• Proven ability to manage relationships and provide solutions in a fast-paced environment
• Team-oriented, dependable, and customer-focused

Qualifications

• Sales/Customer Service experience
• Solid communication and interpersonal skills
• Detail-oriented
• Excellent understanding of sales principles and customer service
• Knowledge of customer and market dynamics
• Ability to read, write, and effectively communicate with customers, peers, and vendors
• Multi-tasking and flexibility to meet customer needs
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding customer service

Skills

• Self-starter
• Enthusiasm
• Genuine desire to provide outstanding customer service
• Thinking outside the box

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with Company Matching Program
• Paid Time Off and Holidays
• And much more!

About Us

Würth Wood Group is a company with over 40 years of history and a reputation for dependable service. We work with a collaborative and knowledgeable team in a stable, growing organization. We offer opportunities for career growth in Inside or Outside Sales, and we have a welcoming culture where you can be yourself. We are passionate about our customers and focused on making them more successful. We are part of the Würth Group of Germany, a privately held company netting over $20 billion annually with numerous success stories of substantial growth and promotion within the organization. We have a comfortable interview process and a diverse and inclusive workplace.

Why Join Würth Wood Group?

• Be part of a company with over 40 years of history and a reputation for dependable service
• Work with a collaborative and knowledgeable team in a stable, growing organization
• Opportunity to build a career path in Inside or Outside Sales
• Excellent Culture: Down-to-earth and fun culture with long-tenured employees
• Room for Growth: Part of the Würth Group of Germany, a privately held company netting over $20 billion annually
• Comfortable Interview Process: Conversational and transparent hiring approach