Inside Commercial Tire Service - OREM, UT

About the role

To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques.

Responsibilities

• Identify and inflate tires correctly for the size and ply
• Place wheels on balancing machines to determine counterweights required to balance wheels
• Dismount wheels from vehicles using lug wrenches and other hand and power tools
• Mount wheels onto vehicles
• Reassemble tires onto wheels
• Replace valve stems and remove puncturing objects
• Locate and seal punctures
• Perform lube, oil, filter, and tire services on passenger and light truck vehicles, as needed
• Maintain positive relationships with customers
• Maintain tools and related tire accessories
• Maintain a clean shop to reflect the proper corporate image to the public
• Protect company assets
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description
• Other essential and non-essential duties, as assigned by management

Requirements

• Minimum Education: High School
• Minimum Job-Specific Experience: 1-2 years
• Tire Industry Association CTS certification or vendor-provided training

Skills

Tire Industry

• Essential industry information including tire brands, designs, treads
• Proper safety and functional procedures
• Relevant customer markets

Customer Service

• Knowledge of principles and processes for providing customer and personal services
• Customer needs assessment
• Meeting quality standards for services
• Evaluation of customer satisfaction

Mechanical

• Knowledge of automotive vehicles and tools, including their repair and maintenance

Communication

• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Writing & Speaking: Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience

Tools & Technology

• Equipment Selection: Determining the kind of tools and equipment needed to do a job
• Phone Systems: Ability to operate phone systems for effective communication of information to interested parties

Cognitive

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense
• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Service Orientation: Actively looking for ways to help people