Inside Account Representative TN

Responsibilities

• Build sustainable relationships and trust with the customer accounts through open and interactive communication.
• Maintain regular communication with assigned accounts.
• Understand clients' needs, preferences, and pain points.
• Provide personalized solutions and address any issues promptly.
• Identify and assess customers' needs to achieve excellent customer satisfaction.
• Source new sales opportunities.
• Collaborate with outside sales representatives to identify upsell opportunities.
• Affix quotes and proposals.
• Follow up on leads and inquiries.
• Enter orders, purchase order entry, and manage inventory.
• Coordinate with production and logistics teams to ensure timely delivery.
• Handle order modifications and adjustments.
• General office administration support.
• Maintain accurate records of interactions, orders, and account details.
• Update customer profiles and contact information.

Requirements

• Experience: Previous experience in account management, inside sales, or customer service.
• Communication Skills: Excellent verbal and written communication skills.
• Attention to Detail: Accurate data entry and organizational abilities.
• Problem-Solving: Ability to address client concerns and find solutions.
• Team Player: Willingness to collaborate with colleagues across departments.

Qualifications

The ideal candidate will have a strong work ethic and a professional demeanor. They should be able to multi-task, prioritize, and manage data effectively. A bachelor’s degree in Business Administration, Marketing, or a related field is preferred but not required.

Benefits

• Full benefits package including health, dental, and vision insurance.
• Paid holidays, paid vacation days, paid sick days.
• Matching 401K plan.

Pay

Salary is commensurate with experience and proven ability.

Schedule

Flexible schedule to accommodate the needs of the customer base.

Company Information

This position is with a family-owned company that has been in business for over 68 years. The company sells stainless steel screws and offers great benefits and training. It is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran or disability status.