Inside Account Representative FASTENER INDUSTRY ALRI

Location: Cranston, RI

About the role

We are searching for an experienced Inside Account Representative with a strong work ethic and a professional manner to help maintain and develop current and new customer relationships. This is a key role for the team and organization. You will work directly with management and support the sales team. The ability to multi-task, prioritize, and manage data is essential. Our commitment to quality and customer satisfaction drives our success.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Maintain regular communication with assigned accounts.
• Understand clients' needs, preferences, and pain points.
• Provide personalized solutions and address any issues promptly.
• Identify and assess customers' needs to achieve excellent customer satisfaction.
• Source new sales opportunities.
• Collaborate with outside sales representatives to identify upsell opportunities.
• Assist in preparing quotes and proposals.
• Follow up on leads and inquiries.
• Enter orders, purchase order entry, and manage inventory.
• Process orders accurately and efficiently.
• Coordinate with production and logistics teams to ensure timely delivery.
• Handle order modifications and adjustments.
• Provide general office administration support.
• Maintain accurate records of interactions, orders, and account details.
• Update customer profiles and contact information.

Requirements

• Previous experience in account management, inside sales, or customer service.
• Excellent verbal and written communication skills.
• Accurate data entry and organizational abilities.
• Ability to address client concerns and find solutions.
• Willingness to collaborate with colleagues across departments.

Benefits

• Health, dental, and vision insurance.
• Paid holidays, vacation days, and sick days.
• Matching 401K plan.