Inside Account Manager

About the role

Nelsen Corporation is seeking an Inside Account Manager to join our dynamic team. Based in Madison, WI, this position offers full-time, Monday through Friday work from 8:00 AM - 5:00 PM.

Responsibilities

• Maintain and build relationships by contacting customers, establishing buying cycles, and presenting new products
• Apply knowledge of the industry and product features to complement and add to existing customers' catalog
• Audit performance of portfolio and develop strategies based on customer purchase patterns
• Determine and execute price schedules and discount rates
• Collaborate with other departments to track orders and follow up on past due payments
• Solicit customer feedback to improve service and address needs
• Answer inbound sales lead calls, respond to inquiries, and convert to sales
• Prepare sales and budgeting information to determine price schedules and discount rates
• Respond promptly to customer requests, including field support calls, product specification inquiries, price and lead times, and issue resolution
• Investigate and resolve delivery or product problems in a professional, empathetic manner
• Utilize Customer Relationship Management (CRM) to track activity, keep commitments, and maintain customer contact
• Coordinate efforts with Production and Warehouse Teams to ensure product availability and delivery timelines
• Collaborate with the Marketing Team to facilitate new programs and product offerings
• Aid and mentor new Inside Account Managers and Sales Support Specialists

Qualifications and Competencies

• Excellent communication skills and ability to build relationships and negotiate with clients
• Strong Microsoft Office and Excel skills
• Possess self-motivation and strong work ethic, detail oriented, and able to prioritize daily work efficiently
• Must pass a background check and urine drug screen

Qualifications

• 3-5 years of sales experience, generating leads and closing sales
• Bachelor's degree in a relevant field, preferred
• Water Quality Association (WQA) Certification or equivalent industry knowledge, preferred

Benefits

• Competitive pay range: $65,000 - $80,500 per year, commensurate with experience and skills
• Potential commissioned pay after one year
• On the first of the month after 60 days: Health and wellness benefits eligibility, including medical, dental, vision, 401k, company-paid short/long term disability, life insurance, and more
• Generous Paid Time Off