Inside Account Manager

PURPOSE This account management position focuses on maintaining existing accounts in the small-to-medium sized business sector working with all levels inside the company to ensure that customers loyalty is to Worldwide Express. Our Account Managers offer a best in class, executive level management solutions to customers that are previously underserviced from their current provider. Essential Duties & Responsibilities Identify and qualify C & D customers through proactive calls (script included)Retain and grow C & D customers through Account Reviews (script included)Penetrating all levels of an accountOptimizing customer growth through additional businessSolution solving to maintaining customer loyalty, margin managementMaintaining customers daily volume etc.Transferring check paying customers to ACH (script included)Transferring paper invoice to e-Bill (script included)Perform necessary follow-up via phone and/or email to ensure opportunities have been successfully identifiedEngage with multiple contacts inside account and collect contact information (First/Last name, position, champion/adversarial, other notes) Required Knowledge/Skills/Abilities Lead multiple concurrent projects and program initiatives from proposal through implementation and client acceptance.Comfortable in a fast paced, results oriented environmentExceptional written, verbal and non-verbal communication skillsStrong customer-facing, presentation and negotiation skillsDesire to succeed in the Business WorldOutstanding collaboration and communication skills at multiple levels Qualifications At least six months of practical experienceBachelor’s degree, ideally in communications, business, marketing and / or management PHYSICAL DEMANDS & WORK ENVIRONMENT Work Environment: Job is typically performed in a general office environment.