Inside Account Manager
About the role
As an Inside Account Manager, you will be the primary point of contact for our customers, engaging with them daily to build strong relationships and drive business growth. You will work closely with Outside Account Managers to expand sales within existing accounts, introduce new product offerings, and ensure customer satisfaction through efficient and responsive service. This role is ideal for a high-energy, detail-oriented, and results-driven professional looking to grow their career in a fast-paced, customer-focused environment.
Responsibilities
- Build, develop, and retain customer relationships to support a high-performance sales team in the healthcare SaaS space.
- Expand sales within existing accounts by identifying upsell and cross-sell opportunities.
- Roll out new product offerings and educate customers on features, benefits, and value.
- Make outbound sales calls to expand customer base and drive revenue.
- Analyze account sales data, forecast trends, and promote strategic sales initiatives.
- Serve as the primary point of contact for assigned accounts, ensuring exceptional service and satisfaction.
- Acknowledge and process customer Requests for Quotes (RFQs) and Purchase Orders (POs).
- Manage customer requirements, including quote follow-ups and proactive order expediting.
- Collaborate with Implementation Teams to optimize project success.
- Quick-thinking with ability to demonstrate solutions virtually.
- Sometimes after-hours and weekend support as needed to maintain service excellence.
- Review internal work processes to ensure compliance with quality standards and suggest improvements.
- Offer practical, creative alternatives to increase order success and improve margins.
- Maintain accurate records and manage your book of business through CRM tools and pipeline management.
Requirements
- 3-5 years selling SaaS solutions
- Strong relationship-building and problem-solving abilities
- High energy, sense of urgency, and accountability
- Attention to detail and willingness to dive deep into customer history
- Excellent verbal and written communication skills
- Ability to work cross-functionally with internal teams to achieve shared goals
- Proven closer with history of high win rate
- Proficient in Microsoft Office and CRM platforms
- Adaptable to a fast-paced, evolving environment
- Proven experience in account management or inside sales
- Healthcare Technology sales experience a plus
- High level of business acumen and strategic sales thinking
- Ability to sell to multiple buyer levels within all sizes of customers
- Knowledge of product offerings, pricing strategies, and competitive landscape
- Integrity in all business dealings
- Strong time management and organizational skills
- Ability to uncover, develop, and close sales opportunities
- Effective communication and relationship-building skills
- Commitment to continuous improvement and customer experience excellence
- Ability to travel to customer sites, participate in tradeshows as needed
Qualifications
Remote. Input relevant information here. If any, include estimated travel percentage or state that occasional travel will be required.
Skills
- Customer relationship management
- Sales strategy development
- Product knowledge
- Communication and presentation skills
- CRM proficiency
- Time management and organization
- Problem-solving and adaptability
Benefits
The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The total compensation is expected to fall within the range of $140,000 to $200,000 per year.
Pay
The compensation offered for this position will be based upon relevant experience, qualifications, and work location. The total compensation is expected to fall within the range of $140,000 to $200,000 per year.
Schedule
Remote. Input relevant information here. If any, include estimated travel percentage or state that occasional travel will be required.
Our Values
- Customer inspired.
- Solutions-first.
- One team.
- Impactful experts.
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