Inpatient Service Specialist Surgical Unit

Job Overview

About the role

The Inpatient Service Specialist (ISS) provides administrative and high level customer service support to patients, families and internal team members. The ISS facilitates the Patient-Family Experience in the inpatient units at the main campus. Additional duties may include, but are not limited to, greeting and directing patients and families to various locations; collecting information from patients/families and entering it into a medical records system; answering and routing telephone inquiries; interacting with patients and families in order to determine and best meet their needs; and copying, scanning and/or filing various documents.

Responsibilities

• Facilitates family and patient orientation to the unit/clinic, inclusive of all patient and family amenities (videos, kitchen, lounge, phones, data ports, and etc.)
• Conducts patient and family rounding to ensure patient’s/family’s comfort level and to provide excellent customer service
• Provides general support for administrative functions and processes that support a department and its team members
• Arranges and schedules meetings ,including conference calls and seminars
• Creates and maintain files and/or filling systems
• Provides a high level customer service support and assistance to patients, families, physicians and internal team members
• Performs reception duties utilizing various systems including telephone, fax machine, mail services, and email and copy services
• Performs data entry functions, including patient demographic information and patient updates in a medical records system
• Performs responsibilities related to creating patient identification cards, including photographing patients
• Supports patient safety by adhering to all infection control policies and safety guidelines
• Utilizes and remains up-to-date with department office operations and established policies and procedures

Requirements

• High School Diploma or equivalent
• One year of administrative/clerical experience in a customer service environment

Qualifications

• Relevant associate or bachelor degree may substitute for the required experience on a year for year basis

Skills

• Excellent communication skills
• Customer service orientation
• Administrative and clerical experience
• Ability to work independently and as part of a team

Benefits

• Competitive pay and benefits package
• Medical/dental/vision insurance
• Company provided life and disability insurance
• Paid parental leave
• 403b employer match (retirement savings)
• A robust wellness program
• Access to professional development tools

Pay

Pay is dependent on applicant's relevant experience. Hourly Range: $18.26 to $27.40

Schedule

Part Time, 2-12hr shifts per week, benefit eligible

Benefits Information

Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.