Inpatient Service Specialist NICU

About the Role

The Inpatient Service Specialist (ISS) provides administrative and high-level customer service support to patients, families, and internal team members. The ISS facilitates the Patient-Family Experience in the inpatient units at the main campus.

Responsibilities

• Facilitates family and patient orientation to the unit/clinic, including all patient and family amenities (videos, kitchen, lounge, phones, data ports, etc.).
• Conducts patient and family rounding to ensure comfort and provide excellent customer service.
• Provides general support for administrative functions and processes that support a department and its team members.
• Arranges and schedules meetings, including conference calls and seminars.
• Creates and maintains files and/or filing systems.
• Provides high-level customer service support and assistance to patients, families, physicians, and internal team members.
• Performs reception duties using telephone, fax machine, mail services, email, and copy services.
• Performs data entry functions, including patient demographic information and updates in a medical records system.
• Creates patient identification cards, including photographing patients.
• Supports patient safety by adhering to all infection control policies and safety guidelines.
• Utilizes and remains up to date with department office operations and established policies and procedures.

Requirements

• High School Diploma or equivalent.
• One year of administrative/clerical experience in a customer service environment.

A relevant associate or bachelor's degree may substitute for the required experience on a year-for-year basis.

Pay

Hourly range: $18.81 to $28.22, dependent on applicant's relevant experience.

Schedule

24 hours per week; eligible for benefits. Two 12-hour shifts, days and hours to be determined by department need.

Benefits

• Competitive pay and benefits package, including base pay and incentives.
• Paid time off, medical/dental/vision insurance, and company-provided life and disability insurance.
• Paid parental leave and 403b employer match (retirement savings).
• Robust wellness program and access to professional development tools, including an education benefit.
• Annual employee bonus program based on organizational performance (paid the following April if goals are met).
• Annual base pay increases based on performance over the previous year.