Inpatient Service Specialist 1

Provides administrative and operational support to Inpatient Services, ensuring data accuracy, process improvement, scheduling systems, and operations. Serves as the primary coordinator for onboarding and education support for new hires.

Schedule

Monday – Friday, general business hours with holiday rotation and infrequent weekends based on service needs.

Benefits

• Medical, dental, and vision plans
• Retirement with company match
• Generous PTO accrual, including 16 hours of PTO front-loaded

Responsibilities

• Support Inpatient Services leadership with administrative and operational tasks
• Assist with projects, documentation, communications, and compliance tracking
• Maintain staff training, certification, and compliance records
• Participate in workflow improvements and quality initiatives
• Maintain data accuracy across operational systems
• Generate reports, dashboards, and presentations
• Support workforce, onboarding, training, and compliance reporting
• Assist leaders with data analysis and identifying improvement opportunities
• Work in a fast-paced healthcare environment with frequent interruptions
• Maintain a calm and professional demeanor in changing situations
• Perform light physical activities including bending, reaching, and lifting
• Work onsite with reliable attendance
• Travel within Iowa for business-related events as needed
• Perform other duties as assigned

Requirements

• 1 year of experience in a customer service role required
• 2 years of experience in a healthcare or administrative position preferred
• High School Diploma or equivalent required
• Ability to work independently with basic verbal and written instructional guidance from others
• Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population
• Proficient organizational and time management skills with developed problem-solving and decision-making abilities
• Ability to work effectively, accurately, and efficiently under multiple demands and frequent interruptions
• Ability to accept and initiate change, have patience and understanding, and work within a team environment
• Exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe business
• Work with and safely dispose of hazardous materials including items with potential bloodborne pathogens and cleaning supplies/chemicals
• Computer skills including Microsoft Office, and the ability to proficiently learn new software programs
• Ability to interpret and follow applicable policies, procedures, and regulations
• Ability to communicate in English effectively for understanding, in writing and verbally

About Us

ChildServe partners with families to help children with special healthcare needs live a great life. As a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, ChildServe offers a variety of services and programs to meet each child’s unique needs. Key specialty areas include complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined so families can address their child’s needs in one location. Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.