Inpatient Phlebotomist Lead- Main Immediate Response Lab- Full Time- Nights

Responsibilities

• Able to perform all duties required of an inpatient phlebotomist
• Provides hands on support to phlebotomy personnel in the performance of operational activities as required to meet service needs
• Leads workflow throughout hospital to complete all blood draws in a timely manner
• Acts as the on-site technical resource to all phlebotomists for proper specimen collection protocol and other associated tasks
• Provides day-to-day supervision of phlebotomy personnel
• Makes adjustments to workflow as necessary
• Aids supervisor and manager in creating training plans and schedules for new phlebotomists
• Maintains and coaches phlebotomists on daily and monthly productivity expectations
• Conducts regular competency observations and sign-offs
• Conducts informative and constructive huddles regularly to maintain communication with the team
• Uses communication boards for schedule updates and other important announcements
• Ensures all phlebotomists are logged into department phones and assigned zones
• Coaches phlebotomists on phone etiquette as needed
• Responds to email and other communication promptly and professionally
• Ensures nursing staff are informed of any staffing challenges or other issues pertaining to timely specimen collection
• Provides regular status updates for any issues that occur to laboratory leadership
• Assists phlebotomists in resolving conflict that impedes optimum performance or interferes with quality patient care
• Provides recognition to team members on a job well done
• Fosters and encourages an atmosphere of teamwork and collaboration
• Leads through example, aligning behavior with The Christ Hospital Health Network’s mission, vision, and values
• Promptly answers complaints from nursing staff to address barriers to patient care
• Provides backup support for preanalytical sample processing when needed
• Ensures compliance with the clinical laboratory’s Quality Management Program and assists in entering and answering Internal Quality Error (IQEs)
• Serves as a communication link between the technical team and the department employees
• Participates in regular policy review and communicates the need for required changes
• Captures carts and stock room are free of expired supplies
• Performs preventive maintenance to laboratory equipment as required
• Communicates any issues immediately with supply chain personnel
• Maintains currency in the field through participation in continuing education opportunities

Qualifications

• High school diploma or GED required; completion of formal phlebotomy training program or equivalent is required
• Minimum of two years of phlebotomy experience or a minimum of six months experience as an Inpatient Phlebotomist within TCHHN required
• Ability to read and comprehend written information required
• Ability to effectively and efficiently perform a variety of job duties in a stressful, fast paced environment is required
• Phlebotomy skills required
• Emotional intelligence and leadership skills required
• Ability to give and receive feedback required
• Superior time management, planning and organization skills
• Excellent written and verbal communication skills
• Critical thinking skills to support quality decision-making
• Ability to effectively use basic computer applications, such as Microsoft Word and Excel
• Phlebotomy certification preferred