Innovation Human Factors Principal

About the Role

In the Innovation Department, you'll lead the design of human-technology systems that redefine healthcare experiences. This is more than a design role—it's an opportunity to shape the future of patient care by creating solutions that are empathetic, visionary, and technologically advanced.

The ideal candidate is a visionary leader with deep expertise in human-centered design and human-technology interaction. They excel at applying design thinking to complex healthcare challenges, creating innovative solutions that balance functionality, empathy, and user experience. This individual thrives in ambiguity, demonstrates exceptional strategic thinking, and has a proven ability to lead multidisciplinary teams in designing systems that transform patient care and institutional operations.

Key Attributes

• Human-Centered Design Expertise: Skilled in designing human-machine hybrid systems, service blueprints, and prototypes that enhance usability and experience.
• Strategic Visionary: Capable of recognizing complex patterns and driving systemic interventions in multi-partner ecosystems.
• Empathy-Driven Approach: Ensures all design decisions prioritize human needs, capabilities, and limitations for optimal outcomes.
• Design Thinking Leadership: Applies design-led thinking to create multi-channel ecosystems and future healthcare experiences.
• Technical & Creative Balance: Combines strong analytical skills with creativity to deliver solutions that are both functional and emotionally impactful.
• Communication Mastery: Creates compelling visual narratives and engages stakeholders throughout the design process.
• Collaboration & Influence: Builds strong relationships with senior stakeholders and evangelizes innovation across the organization.
• Adaptability & Problem-Solving: Thrives in dynamic environments, quickly adapting to emerging technologies and evolving institutional priorities.

Responsibilities

• Design Human-Machine Hybrid Interactions:
  • Lead and create human-machine experience models and holistic design systems.
  • Develop service blueprints, user stories, prototypes, and visual storytelling for complex healthcare environments.
• Recognize Complex Patterns:
  • Gather and synthesize qualitative and quantitative data for large-scale projects.
  • Drive systemic interventions by identifying patterns in human-machine hybrid environments.
• Empathetic Design:
  • Ensure design decisions across all project stages are empathetic to human needs and limitations.
  • Balance functional clarity with emotional impact in user experiences.
• Apply Design Thinking:
  • Use design-led thinking to create multi-channel ecosystems and future healthcare experiences.
  • Develop visually engaging narratives and involve stakeholders in the design process.
• Strategic Thinking & Leadership:
  • Solve complex problems using multiple approaches and tools.
  • Contribute to the Innovation Center's strategic vision and evangelize innovation across the institution.
• Other Duties: Perform additional tasks as assigned to support departmental goals.

Requirements

• Education:
  • Required: Bachelor's Degree
  • Preferred: Master's Degree
• Work Experience:
  • Required: 8 years in human-computer interaction, human factors, cognitive or experimental psychology, or related field.
  • Alternative: 6 years in one of the above-mentioned areas with a preferred degree.
  • Preferred Experience:
    • Human-Centered Design with applied experience evaluating, designing, and/or deploying AI-based systems.
    • Robotics experience.
    • Human Factors experience evaluating human-system interaction and identifying risks.
    • Experience with service blueprints, human-machine models, journey/workflow mapping.
    • Predictive analytics / algorithmic decision tools experience.
    • Conversational AI or autonomous agent workflows.
    • Emerging technology problem-solving.

Benefits

• Medical and dental coverage
• Paid time off
• Retirement benefits
• Tuition benefits and educational opportunities
• Individual and team recognition programs

Pay

• Minimum Salary: $146,500 USD
• Midpoint Salary: $183,000 USD
• Maximum Salary: $219,500 USD

Schedule

• Employment Status: Part-Time (Not Benefits Eligible)
• Work Week: Days
• Work Location: Hybrid (Onsite/Remote)

This position may require maintaining the security and integrity of critical infrastructure, including routine reviews and screening.