Innovation Analyst

Responsibilities

• Serve as the dedicated Commercial product subject matter expert for assigned capabilities.
• Build strong relationships with Commercial leaders to understand business needs, priorities, and future opportunities.
• Represent the voice of the business throughout discovery, prioritization, development, testing, and deployment activities.
• Facilitate discovery sessions and capture business requirements.
• Document business processes, future-state workflows, and solution requirements.
• Develop business cases, ROI assessments, and success metrics.
• Support prioritization decisions through data-driven analysis.
• Manage assigned innovation initiatives through the innovation operating model.
• Maintain backlog health, initiative status, dependencies, and stakeholder communication.
• Cook up with Product Engineering teams to ensure requirements are refined and delivery-ready.
• Lead User Acceptance Testing (UAT) planning and execution.
• Coordinate pilot programs and rollout activities.
• Validate solution effectiveness against business requirements and expected outcomes.
• Develop communications, training plans, and adoption strategies.
• Support successful implementation and business readiness.
• Measure utilization, adoption, and realized benefits following implementation.
• Identify opportunities for AI, automation, and process improvement.
• Evaluate emerging technologies relevant to assigned business areas.
• Share best practices and innovations across Commercial teams.

Requirements

• Minimum Education and Experience: Bachelor's degree in Business Administration, Information Systems, Data Analytics, Operations, Marketing, Technology, Finance, or related field. 3+ years of experience in business analysis, product ownership, product management, process improvement, project management, commercial operations, technology implementation, or related disciplines.
• Experience gathering business requirements, documenting processes, and translating business needs into actionable solutions.
• Experience working with cross-functional teams supporting technology or business transformation initiatives.
• Proven ability to manage multiple projects and priorities simultaneously.
• Experience developing business cases, ROI analyses, KPI frameworks, and implementation plans.
• Strong analytical and problem-solving skills with the ability to use data to identify opportunities and support recommendations.

Qualifications

• Preferred Qualifications: Experience serving as a Product Owner, Product Manager, Business Systems Analyst, Continuous Improvement Leader, or similar role.
• Knowledge of Agile delivery methodologies and product development practices.
• Experience supporting User Acceptance Testing (UAT), change management, and business readiness activities.
• Experience implementing AI, automation, CRM, digital platforms, business intelligence tools, or workflow technologies.
• Leverage Lean Six Sigma, Agile, Scrum Product Owner, Project Management, or similar certifications.
• Experience in commercial operations, customer experience, sales, marketing, loyalty, digital products, or revenue management environments.
• Experience working within highly collaborative, matrixed organizations where influence and partnership are critical to success.