Injections Coordinator

About the role

Manages the scheduling and logistics of injection procedures, including coordinating with patients, providers, and facilities.

Responsibilities

• Generate reports for dates of service (DOS) worked on.
• Run daily reports for add-on patients and ensure proper documentation.
• Prepare injections for technicians for scheduled dates of service, along with the expected list of patients.
• Verify patient insurance coverage and eligibility.
• Request prior authorizations from insurance companies for prescriptions and office visits; call in or fax prescriptions to the pharmacy accurately and promptly.
• Follow up with pharmacies to obtain prescription status updates.
• Request and track office visit referrals and authorizations and key into internal system accurately and timely.
• Inform patients of any co-pays related to office visits or pharmacy services. Apply to co-pay assistance foundations when injection costs exceed established amount(s).
• Submit insurance appeals for denied injection claims and follow up accordingly.
• Create and maintain individual folders for each patient; file all sent and received documents—including fax confirmations—in each patient’s folder.
• Scan injection delivery tickets and upload them to the patient's electronic record.
• Enter delivered injections into the inventory management system and safely dispose of expired injections using approved biohazard (red box) procedures.
• Report any damaged or spoiled injections to the pharmacy immediately and assist with managing recall injections and tracking affected lot numbers.
• Answer phone calls and direct inquiries appropriately.
• Schedule and reschedule patient appointments as needed.
• Follow established protocols and procedures for injection requests and pick-up.
• Support technicians with maintaining and updating the inventory template when needed.
• Complete billing-related tasks as assigned by the Billing Department.
• Update general patient information, including changes to insurance, in patient charts.
• Assist the Manager with special projects and administrative tasks as required.

Requirements

• One year of experience or equivalent training in a similar role within a medical or Ophthalmology setting.
• Knowledge of medical and ophthalmology terminology.
• Ability to manage multiple tasks and priorities effectively.
• Strong ability to handle and resolve patient complaints professionally and empathetically.
• Organizational skills with demonstrated ability to manage urgent or stressful situations calmly and effectively.
• Ability to communicate professionally and effectively in writing and verbally, with accurate spelling and grammar.
• Bilingual in English and Spanish preferred.
• Proficiency with use of computers and EMR systems is required.
• Interpersonal skills to establish effective relationships with patients and fellow staff.
• Ability to handle sensitive and confidential information and to follow administrative, ethical, and legal requirements for safeguarding patient privacy.
• Must have reliable transportation, as may be required to travel to other locations as needed.
• For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Pay

$15.50 - $17.00 per hour. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.