Initial Claims Intake Coordinator (VA DBQ) Vets/MilSpouse Remote $22

About the role

This position is remote; however, due to specific position requirements, the employer cannot hire from the following locations for this opportunity: California, District of Columbia, Illinois, Montana, Rhode Island, OCONUS.

Responsibilities

• Engage Initial Claims leads through inbound and outbound calls
• Qualify prospective Veterans based on established Initial Claims criteria
• Educate Veterans on required documentation and where to obtain records
• Provide compliant resources and guidance to support documentation collection
• Conduct structured follow-up to track progress and maintain momentum
• Absorb limited document gathering or organization when needed
• Establish rapport through professional, empathetic communication
• Accurately document all interactions, qualification status, and next steps in the CRM
• Ensure Veterans meet readiness standards prior to handoff
• Cool off handoffs to closing Intake Coordinators
• Adhere to all compliance, regulatory, and data privacy requirements
• Participate in training, coaching, and process improvement initiatives

Requirements

• Must have 2+ years of inside sales support, or customer-facing experience
• Strong verbal communication skills and phone presence
• High attention to detail and strong organizational skills
• Ability to explain processes clearly and guide Veterans step-by-step
• Experience using CRM Systems (Salesforce Preferred)
• Proficiency with Microsoft Office and collaboration tools

Qualifications

• High school diploma or equivalent
• Preferred VA disability, medical, or healthcare-related experience
• Experience working with veterans or military families
• Background in intake, qualification, or documentation-heavy roles
• Associate’s or Bachelor’s degree

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Technical skills (CRM systems, Microsoft Office)

Benefits

• 100% remote
• Equipment provided
• Health | Dental | Vision Insurance enrollment
• Short-Term Disability | Long-Term Disability
• Life Insurance
• PTO
• Yuna Health EAP
• 401k
• Perkspot

Pay

$22/hour

Schedule

Training: 8:00am - 5:00pm EST | CST | MST | PST (Monday - Friday)
Post-Training: 8:00am - 5:00pm EST | CST | MST | PST (Monday - Friday)