Infusion Referral Manager

About the role

Bringing concierge-level care to patients with rare disease across Florida.

Responsibilities

• Manage incoming referrals for Prosper Infusion, determining if we can treat the patient or if they need to be treated elsewhere.
• Establish and maintain strong relationships with healthcare professionals, serving as a trusted partner with any key accounts.
• Track the status of referrals and be able to answer at all times what's happening if a doctor or patient requests an update.
• Communicate with patients about the value of Prosper Infusion.
• Represent Prosper Infusion at healthcare events, community initiatives, and industry functions to enhance brand visibility and engagement.
• Stay informed on therapies, industry trends, and regulations to provide accurate and relevant information to providers and patients.
• Collaborate with internal teams—including intake, operations, and marketing—to ensure seamless onboarding and a top-tier referral experience.
• Maintain accurate records of activities, leads, and progress using CRM platforms and tracking tools.

Requirements

• Bachelor's degree in Healthcare Administration, Business, or related field
• 5+ years of experience in healthcare operations, with at least 2 years in a supervisory role
• Strong knowledge of medical terminology, insurance processes, and healthcare regulations
• Excellent leadership and team management skills
• Strong problem-solving and analytical abilities
• Proficiency in healthcare software and Microsoft Office Suite
• Experience in customer service and conflict resolution
• Familiarity with infusion therapy or specialty pharmacy intake processes preferred
• Ability to travel within the assigned region as needed

Qualifications

• Proactive and self-motivated
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills

Skills

• Healthcare operations
• Customer service
• Conflict resolution
• CRM platforms
• Microsoft Office Suite
• Infusion therapy or specialty pharmacy intake processes

Benefits

Prosper Infusion offers a competitive benefits package including health insurance, dental insurance, vision insurance, and paid time off.

Pay

$60,000 - $70,000 annually

Schedule

Mon-Fri, with occasional weekend work as needed.