Infusion Collections Manager - Remote-Frisco,TX
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We have schedule: "Schedule Monday-Friday, 8:30a-5p". So we can include Schedule section.
Benefits: The posting includes "Soleo Health Perks Competitive Wages 401(k) with a Match Referral Bonus Paid Time Off Great Company Culture Annual Merit Based Increases No Weekends or Holidays Paid Parental Leave Options Affordable Medical, Dental, & Vision Insurance Plans Company Paid Disability & Basic Life Insurance HSA & FSA (including dependent care) Options Education Assistance Program". That's a list of benefits. So we can include Benefits section.
Pay: Not explicitly stated; only "Competitive Wages" but no specific number. The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. "Competitive Wages" is vague but still states wages? It says Competitive Wages. Might be considered stating pay? However they said avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". "Competitive Wages" is somewhat vague but still a statement. Might be okay to include Pay section with that phrase? But they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "Competitive Wages". So we could include Pay section with that phrase. However they also said "Prefer a few substantive sections over many thin ones." Could combine Pay and Benefits? But they have separate headings suggestions. Might be okay to have Pay with "Competitive Wages". But we need to ensure we don't invent detail. We'll just put that phrase.
Requirements: list of requirements.
Responsibilities: list.
About the role: maybe we can include a short paragraph summarizing the role from "The Position" description before responsibilities. That is substantive.
We also have "About Us" company description; could be omitted as not required; but we could include as "About the company"? Not in list of headings; but we could omit to keep sections thin.
We must not include boilerplate like EEO etc. Remove duplicated lines.
Let's extract content.
Job Description sections:
- The Position: description paragraph: "The Collections Manager is responsible for overseeing the accounts receivable collections process within an assigned payor, therapy type, or geographical location to ensure timely and accurate reimbursement. This role manages daily collection operations, supervises and develops collection staff, and works to reduce outstanding accounts receivable while maintaining compliance with payer requirements and company policies. The Collections Manager collaborates with billing, reimbursement, and operational teams to identify trends, resolve payer issues, and implement process improvements that optimize revenue cycle performance."
Then "Responsibilities include:" followed by bullet list (actually sentences). We'll convert each sentence to
- .
Then "Schedule Monday-Friday, 8:30a-5p"
Then "Requirements" list: bullet points.
Then "About Us:" paragraph.
Then "Soleo Health Perks" list.
Also "Soleo’s Core Values" list; but that's maybe not needed; but could be considered benefits? It's values; maybe we can include as a separate section? Not in headings list; but we could omit to keep thin.
Also "Keywords:" list; not needed.
We must not include duplicated lines.
Let's craft HTML.
We'll start with
About the role
... (the position paragraph)
Then Responsibilities
...
Then Requirements
...
Then Schedule
Monday-Friday, 8:30a-5p
Then Benefits
...
Optionally Pay
Competitive Wages
But we need to check if "Competitive Wages" is considered substantive; it's a benefit but could be under Benefits. Might be redundant. Since Benefits already includes many items, we could incorporate "Competitive Wages" into Benefits list. That would avoid a thin Pay section. The instruction: prefer few substantive sections over many thin ones. So we can combine Pay into Benefits. So we will not create a separate Pay section.
Thus sections: About the role, Responsibilities, Requirements, Schedule, Benefits.
Now extract responsibilities list exactly as sentences.
Responsibilities sentences:
- Oversee collection activities related to the accounts receivable across multiple site locations, payors, and therapies to maximize accurate and timely payment.
- Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement.
- Ensure assigned accounts are researched and worked appropriately, including identification of billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies.
- Oversee appeals and payer follow-up processes to ensure deadlines are met and appropriate documentation is submitted.
- Review and approve potential adjustments and refund requests in accordance with company policies.
- Ensure all relevant phone conversations and collection activities are well documented and maintained within company systems.
- Identify trends in payer denials, payment delays, or billing issues and collaborate with billing and revenue cycle teams to implement corrective action.
- Ensure all collection activities comply with federal, state, and local regulations, third-party payer requirements, and company policies.
- Work closely with insurance companies, patients, and other company personnel to resolve escalated account issues.
- Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership.
- Participate in recruitment, onboarding, and training of collection staff.
- Utilize payer portals, electronic tools, and internal systems to monitor claims status and expedite resolution of outstanding balances.
- Support special payer projects, audits, or process improvement initiatives related to collections and reimbursement.
- Stay informed of payer guidelines, billing deadlines, and appeal requirements.
- Supervise, coach, and develop a team of collection specialists to ensure productivity, accuracy, and adherence to company policies and procedures.
- Assign and monitor workload, ensuring timely follow-up on accounts receivable and payer issues.
- Provide training and ongoing support to staff regarding payer policies, appeal processes, and best practices in collections.
- Conduct regular performance reviews and provide feedback to support staff development and performance improvement.
- Serve as a point of escalation for complex collection issues, payer disputes, and account resolution challenges.
- Perform other duties as assigned.
Now Requirements list:
- Previous Home Infusion and Specialty Pharmacy experience required.
- 5+ years of progressive healthcare collections or revenue cycle experience, including leadership or supervisory responsibilities required.
- High School Diploma or GED required, Associate’s or bachelor’s degree in business, Healthcare Administration, or related field preferred.
- Demonstrated experience managing collections teams, including coaching, performance management, and workflow oversight.
- Strong knowledge of healthcare billing, reimbursement processes, HCPC coding, and medical terminology.
- CPR+/CareTend systems experience preferred.
- Proven ability to analyze aging reports, identify trends, and implement strategies to improve collections performance and reduce AR days.
- Strong analytical, math, and written communication skills.
- Excellent interpersonal, leadership, and organizational skills with the ability to collaborate across billing, reimbursement, and operations teams.
- Ability to prioritize, problem solve, manage multiple initiatives, and meet departmental performance goals.
- Proficiency with Microsoft Office applications, including Word, Excel and Outlook.
Now Benefits list from "Soleo Health Perks":
- Competitive Wages
- 401(k) with a Match
- Referral Bonus
- Paid Time Off
- Great Company Culture
- Annual Merit Based Increases
- No Weekends or Holidays
- Paid Parental Leave Options
- Affordable Medical, Dental, & Vision Insurance Plans
- Company Paid Disability & Basic Life Insurance
- HSA & FSA (including dependent care) Options
- Education Assistance Program
We could also include "Soleo’s Core Values" but not needed.
Now schedule: Monday-Friday, 8:30a-5p.
Now About the role paragraph: we have the position description paragraph.
Let's craft HTML.
We need to ensure no extra whitespace issues.
We'll output:
About the role
The Collections Manager is responsible for overseeing the accounts receivable collections process within an assigned payor, therapy type, or geographical location to ensure timely and accurate reimbursement. This role manages daily collection operations, supervises and develops collection staff, and works to reduce outstanding accounts receivable while maintaining compliance with payer requirements and company policies. The Collections Manager collaborates with billing, reimbursement, and operational teams to identify trends, resolve payer issues, and implement process improvements that optimize revenue cycle performance.
Responsibilities
- Oversee collection activities related to the accounts receivable across multiple site locations, payors, and therapies to maximize accurate and timely payment.
- Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement.
- Ensure assigned accounts are researched and worked appropriately, including identification of billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies.
- Oversee appeals and payer follow-up processes to ensure deadlines are met and appropriate documentation is submitted.
- Review and approve potential adjustments and refund requests in accordance with company policies.
- Ensure all relevant phone conversations and collection activities are well documented and maintained within company systems.
- Identify trends in payer denials, payment delays, or billing issues and collaborate with billing and revenue cycle teams to implement corrective action.
- Ensure all collection activities comply with federal, state, and local regulations, third-party payer requirements, and company policies.
- Work closely with insurance companies, patients, and other company personnel to resolve escalated account issues.
- Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership.
- Participate in recruitment, onboarding, and training of collection staff.
- Utilize payer portals, electronic tools, and internal systems to monitor claims status and expedite resolution of outstanding balances.
- Support special payer projects, audits, or process improvement initiatives related to collections and reimbursement.
- Stay informed of payer guidelines, billing deadlines, and appeal requirements.
- Supervise, coach, and develop a team of collection specialists to ensure productivity, accuracy, and adherence to company policies and procedures.
- Assign and monitor workload, ensuring timely follow-up on accounts receivable and payer issues.
- Provide training and ongoing support to staff regarding payer policies, appeal processes, and best practices in collections.
- Conduct regular performance reviews and provide feedback to support
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We have schedule: "Schedule Monday-Friday, 8:30a-5p". So we can include Schedule section. Benefits: The posting includes "Soleo Health Perks Competitive Wages 401(k) with a Match Referral Bonus Paid Time Off Great Company Culture Annual Merit Based Increases No Weekends or Holidays Paid Parental Leave Options Affordable Medical, Dental, & Vision Insurance Plans Company Paid Disability & Basic Life Insurance HSA & FSA (including dependent care) Options Education Assistance Program". That's a list of benefits. So we can include Benefits section. Pay: Not explicitly stated; only "Competitive Wages" but no specific number. The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. "Competitive Wages" is vague but still states wages? It says Competitive Wages. Might be considered stating pay? However they said avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". "Competitive Wages" is somewhat vague but still a statement. Might be okay to include Pay section with that phrase? But they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state "Competitive Wages". So we could include Pay section with that phrase. However they also said "Prefer a few substantive sections over many thin ones." Could combine Pay and Benefits? But they have separate headings suggestions. Might be okay to have Pay with "Competitive Wages". But we need to ensure we don't invent detail. We'll just put that phrase. Requirements: list of requirements. Responsibilities: list. About the role: maybe we can include a short paragraph summarizing the role from "The Position" description before responsibilities. That is substantive. We also have "About Us" company description; could be omitted as not required; but we could include as "About the company"? Not in list of headings; but we could omit to keep sections thin. We must not include boilerplate like EEO etc. Remove duplicated lines. Let's extract content. Job Description sections: - The Position: description paragraph: "The Collections Manager is responsible for overseeing the accounts receivable collections process within an assigned payor, therapy type, or geographical location to ensure timely and accurate reimbursement. This role manages daily collection operations, supervises and develops collection staff, and works to reduce outstanding accounts receivable while maintaining compliance with payer requirements and company policies. The Collections Manager collaborates with billing, reimbursement, and operational teams to identify trends, resolve payer issues, and implement process improvements that optimize revenue cycle performance." Then "Responsibilities include:" followed by bullet list (actually sentences). We'll convert each sentence to
About the role
... (the position paragraph)
ThenResponsibilities
- ...
Requirements
- ...
Schedule
Monday-Friday, 8:30a-5p
ThenBenefits
- ...
Pay
Competitive Wages
But we need to check if "Competitive Wages" is considered substantive; it's a benefit but could be under Benefits. Might be redundant. Since Benefits already includes many items, we could incorporate "Competitive Wages" into Benefits list. That would avoid a thin Pay section. The instruction: prefer few substantive sections over many thin ones. So we can combine Pay into Benefits. So we will not create a separate Pay section. Thus sections: About the role, Responsibilities, Requirements, Schedule, Benefits. Now extract responsibilities list exactly as sentences. Responsibilities sentences: - Oversee collection activities related to the accounts receivable across multiple site locations, payors, and therapies to maximize accurate and timely payment. - Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement. - Ensure assigned accounts are researched and worked appropriately, including identification of billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies. - Oversee appeals and payer follow-up processes to ensure deadlines are met and appropriate documentation is submitted. - Review and approve potential adjustments and refund requests in accordance with company policies. - Ensure all relevant phone conversations and collection activities are well documented and maintained within company systems. - Identify trends in payer denials, payment delays, or billing issues and collaborate with billing and revenue cycle teams to implement corrective action. - Ensure all collection activities comply with federal, state, and local regulations, third-party payer requirements, and company policies. - Work closely with insurance companies, patients, and other company personnel to resolve escalated account issues. - Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership. - Participate in recruitment, onboarding, and training of collection staff. - Utilize payer portals, electronic tools, and internal systems to monitor claims status and expedite resolution of outstanding balances. - Support special payer projects, audits, or process improvement initiatives related to collections and reimbursement. - Stay informed of payer guidelines, billing deadlines, and appeal requirements. - Supervise, coach, and develop a team of collection specialists to ensure productivity, accuracy, and adherence to company policies and procedures. - Assign and monitor workload, ensuring timely follow-up on accounts receivable and payer issues. - Provide training and ongoing support to staff regarding payer policies, appeal processes, and best practices in collections. - Conduct regular performance reviews and provide feedback to support staff development and performance improvement. - Serve as a point of escalation for complex collection issues, payer disputes, and account resolution challenges. - Perform other duties as assigned. Now Requirements list: - Previous Home Infusion and Specialty Pharmacy experience required. - 5+ years of progressive healthcare collections or revenue cycle experience, including leadership or supervisory responsibilities required. - High School Diploma or GED required, Associate’s or bachelor’s degree in business, Healthcare Administration, or related field preferred. - Demonstrated experience managing collections teams, including coaching, performance management, and workflow oversight. - Strong knowledge of healthcare billing, reimbursement processes, HCPC coding, and medical terminology. - CPR+/CareTend systems experience preferred. - Proven ability to analyze aging reports, identify trends, and implement strategies to improve collections performance and reduce AR days. - Strong analytical, math, and written communication skills. - Excellent interpersonal, leadership, and organizational skills with the ability to collaborate across billing, reimbursement, and operations teams. - Ability to prioritize, problem solve, manage multiple initiatives, and meet departmental performance goals. - Proficiency with Microsoft Office applications, including Word, Excel and Outlook. Now Benefits list from "Soleo Health Perks": - Competitive Wages - 401(k) with a Match - Referral Bonus - Paid Time Off - Great Company Culture - Annual Merit Based Increases - No Weekends or Holidays - Paid Parental Leave Options - Affordable Medical, Dental, & Vision Insurance Plans - Company Paid Disability & Basic Life Insurance - HSA & FSA (including dependent care) Options - Education Assistance Program We could also include "Soleo’s Core Values" but not needed. Now schedule: Monday-Friday, 8:30a-5p. Now About the role paragraph: we have the position description paragraph. Let's craft HTML. We need to ensure no extra whitespace issues. We'll output:About the role
The Collections Manager is responsible for overseeing the accounts receivable collections process within an assigned payor, therapy type, or geographical location to ensure timely and accurate reimbursement. This role manages daily collection operations, supervises and develops collection staff, and works to reduce outstanding accounts receivable while maintaining compliance with payer requirements and company policies. The Collections Manager collaborates with billing, reimbursement, and operational teams to identify trends, resolve payer issues, and implement process improvements that optimize revenue cycle performance.
Responsibilities
- Oversee collection activities related to the accounts receivable across multiple site locations, payors, and therapies to maximize accurate and timely payment.
- Monitor aging reports and key AR metrics to identify trends, risks, and opportunities for improvement.
- Ensure assigned accounts are researched and worked appropriately, including identification of billing errors, short payments, overpayments, denials/rejections, unpaid claims, and cash application discrepancies.
- Oversee appeals and payer follow-up processes to ensure deadlines are met and appropriate documentation is submitted.
- Review and approve potential adjustments and refund requests in accordance with company policies.
- Ensure all relevant phone conversations and collection activities are well documented and maintained within company systems.
- Identify trends in payer denials, payment delays, or billing issues and collaborate with billing and revenue cycle teams to implement corrective action.
- Ensure all collection activities comply with federal, state, and local regulations, third-party payer requirements, and company policies.
- Work closely with insurance companies, patients, and other company personnel to resolve escalated account issues.
- Prepare reports and communicate collection performance, risks, and improvement opportunities to leadership.
- Participate in recruitment, onboarding, and training of collection staff.
- Utilize payer portals, electronic tools, and internal systems to monitor claims status and expedite resolution of outstanding balances.
- Support special payer projects, audits, or process improvement initiatives related to collections and reimbursement.
- Stay informed of payer guidelines, billing deadlines, and appeal requirements.
- Supervise, coach, and develop a team of collection specialists to ensure productivity, accuracy, and adherence to company policies and procedures.
- Assign and monitor workload, ensuring timely follow-up on accounts receivable and payer issues.
- Provide training and ongoing support to staff regarding payer policies, appeal processes, and best practices in collections.
- Conduct regular performance reviews and provide feedback to support