Infrastructure Technician

Primary Position Responsibilities

• Support LANs, VPN, users, applications, internet, and intranet systems.
• Maintain system efficiency & performance not limited to, network facilities, servers, workstations, printers, phones, VPN, email & intrusion detection systems and all technology related items.
• Maintain & monitor network and systems to ensure security.
• Analyze and isolate issues.
• Setup new team members, identify user needs and troubleshoot problems reported.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.
• Documentation and inventory of all IT systems.
• Aids in the implementation of new operating systems, servers, hardware deployments and upgrades not limited to new system migrations and or existing system upgrades.
• Participates in disaster preparedness plan preparation and deployment.
• Maintains an IT request tracking system that allows users to submit requests and receive communication on status and completion of request.
• Timely communication with status of task and IT items to Leadership.

Position Qualifications

• Bachelors Degree
• 3+ years of relevant network system experience
• Experience using Microsoft Windows Server, HyperV, VMWare Active Directory, Office 365 and Cisco and Microsoft Azure
• Ability to multi-task and complete assignments within agreed upon time frame
• Demonstrated ability to troubleshoot end user issues remotely
• Demonstrated ability to work collaboratively as a member of cross-functional teams, supporting colleagues and contributing actively to shared goals
• Demonstrated ability to work independently
• Familiarity with SQL Server, Microsoft Dynamics
• Experience working in a manufacturing environment preferred

Position Summary

The Information Technology Network Administrator will ensure the availability and functionality of all information technology systems including hardware (servers, PCs, VMware / Hyper-V, printers/scanners, and conferencing), communication (phone system, internet, middleware), and applications (Active Directory, Exchange, Office 365, and cloud-based apps).

In this role, the IT Network Administrator will work closely with other IT team members and interact with all departments supporting various operational initiatives. This role requires a highly resourceful individual with emotional intelligence, self-motivation and integrity. A composed demeanor, excellent communication skills, and the ability to follow through are a must.