Infrastructure Technical Program Manager, Global Connectivity Infrastructure Delivery - Fiber Deployment

Application deadline: August 29, 2026

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. This role is responsible for executing a strategic plan to improve business processes and deploy hyper-scaled cloud infrastructure, including quality control for North and South America, design validation inspections, and stakeholder communication for delivery schedules.

The Infrastructure Technical Program Manager will support and deploy one of the world’s largest and most complex telecommunication networks within the Global Connectivity Infrastructure Delivery - Fiber Deployment (GCID-FD) organization. This team is responsible for project management, quality, and delivery of fiber capacity for physical network solutions driving Amazon’s internal infrastructure.

Responsibilities

• Report to the NASA GCID-FD Deployment Manager and provide regular updates to NASA and Global Senior management
• Serve as a key member of the North/South America GCID-FD team, driving overall Network Infrastructure strategy
• Manage vendor delivery timelines, measure progress, and rate performance through quality KPIs
• Build a quality management program tracking defects, mitigating risks, standardizing root cause analysis, and implementing performance measures
• Create standardized reporting for MFP&A and deliver regular deployment progress updates to management and stakeholders
• Manage approved network plans with internal customers and construction vendors through to in-service delivery
• Simultaneously manage multiple competing projects/programs, some at global scale
• Interface daily with engineers, technicians, vendors, and senior management
• Conduct physical audits of completed construction, review fiber test results, and hand off deliverables to internal customers
• Anticipate bottlenecks, manage risk/escalations, and balance business needs vs. technical constraints
• Coordinate access and approvals for security-regulated sites
• Travel to field locations for onsite visits, physical inspections, and learning technical standards for outside and inside fiber plant
• Generate weekly reports and update standards and specifications for a global deployment team

About the team

The Global Connectivity Infrastructure Delivery - Fiber Deployment (GCID-FD) team plans, manages, and delivers physical fiber optic network infrastructure across North and South America. The team partners with construction vendors, engineers, and internal stakeholders to deploy large-scale fiber networks on time and to the highest quality standards. Through rigorous vendor management, quality control programs, and cross-functional collaboration, GCID-FD ensures network infrastructure moves from approved plans to in-service delivery.

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• 3+ years managing third-party construction or infrastructure vendors, including tracking delivery timelines, measuring performance through KPIs, and implementing corrective actions
• 3+ years auditing completed construction, reviewing fiber test results or similar deliverables, and coordinating site access in security-regulated environments
• 3+ years proactively identifying deployment bottlenecks, managing escalations, and balancing business needs against technical constraints

Preferred Qualifications

• Experience working in a network planning, network construction/implementation, or commercial implementation role at an ISP, telecoms operator, or Hyperscaler

Pay

• USA, CO, Denver: $127,100.00 - $171,900.00 USD annually
• USA, TX, Austin: $127,100.00 - $171,900.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with option for supplemental life plans
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.

Schedule

This position requires onsite visits to physical locations and is not a full-time remote job.