Infrastructure Systems Administrator
Accenture Federal Services · St Louis, MO · 6 days ago
HybridInformation Technology$139k–$170k/yrFull-time
Responsibilities
- Platform Administration & Operations
- Administers RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment running on AWS
- Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services
- Works incidents and service requests related to platform health, stability, and performance
- Performs minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption
- AI & Advanced Capabilities Engineering
- Deploys, configures, and maintains ServiceNow AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower
- Integrates ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment
- Supports MCP (Model Context Protocol) server configuration and integration with AI tooling
- Maintains platform-level configuration and integration across AI capability modules
- Engineering & Modernization
- Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission
- Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements
- Maintains and modernizes infrastructure as platform capabilities and government requirements evolve
- Integration & Collaboration
- Works directly with integration partners to troubleshoot and resolve issues arising from third-party integrations
- Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance
- Collaborates with stakeholders to translate operational and customer requirements into technical solutions
- Experience with Linux server administration
- Experience with Amazon Web Services (AWS)
- Experience with ServiceNow
- Nice to have: Experience with AWS AI Services, ServiceNow Certified System Administrator (CSA)
- An active TS/SCI is required