Infrastructure Support Technician

About the role

UST is searching for an Infrastructure Support Technician to assist with the physical setup and maintenance of our data center and lab environments. This is an entry-level, hands-on role focused on the physical tasks that keep our infrastructure running.

Responsibilities

• Rack and stack servers, switches, and other hardware in data center and lab environments following standard procedures.
• Run, dress, label, and bundle network and power cables in a clean, organized manner.
• Transport equipment using carts, dollies, and other material-handling tools; safely lift and move hardware throughout the facility.
• Sort, stage, and organize hardware components, spare parts, and accessories in storage areas.
• Decommission and de-rack equipment, properly dispose of or return hardware as directed.
• Maintain a clean and safe work environment; follow all physical safety guidelines when handling equipment.
• Assist with receiving, unpacking, and inventorying incoming equipment shipments.

Requirements

• High school diploma or GED required; no college degree necessary.
• Ability to lift up to 50 lbs and perform physical tasks such as pushing carts, bending, and standing for extended periods.
• Comfortable working in a data center or lab environment with attention to physical safety practices.
• Dependable, punctual, and able to follow instructions accurately.
• Strong attention to detail when labeling, sorting, and organizing equipment.
• Able to work well as part of a team in a fast-paced environment.
• No prior IT or data center experience required; willingness to learn on the job is essential.
• Basic familiarity with hand tools and hardware is a plus but not required.

Qualifications

• Basic computer literacy.
• Understanding of data center and lab environments.

Skills

• Lab operations.
• Inventory control.
• Inventory management.
• Data analysis.

Benefits

• Paid vacation.
• Paid sick leave.
• 10 paid holidays.
• Bereavement leave.
• Jury duty leave.
• 401(k) Retirement Plan with employer matching.
• Medical, dental, and vision insurance.
• Accidental death and disability insurance.
• Short- and long-term disability benefits.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).