Infrastructure Support Help Desk

About the role

Join a dynamic support team in Wisconsin in a hybrid role providing IT assistance to end users. This contract position involves handling a variety of technical issues, focusing on customer service and basic IT troubleshooting. The role requires alternating between onsite and remote work after an initial training period.

Responsibilities

• Provide support to end users on various technical issues.
• Identify, research, and resolve IT problems.
• Respond to technical support requests via phone, email, and in-person.
• Document and track issues to ensure timely resolution.
• Utilize established guidelines and instructions to perform job functions.

Qualifications

• 6 months of experience in customer service.
• 6 months of experience in basic IT troubleshooting.
• 6 months of call center experience, preferably in an IT setting.

Skills

• IT Support Concepts
• Troubleshooting Procedures
• Call Center Operations

Pay

$10-20 per hour

Schedule

Hybrid role with alternating onsite and remote work after an initial training period.