Infrastructure Services Program Manager

Responsibilities

Manages the overall execution of NHLBI IT support services, ensuring alignment with organizational goals and objectives.
Supervises and mentors teams of IT professionals, project managers, engineers, and architects to foster technical excellence and operational readiness.
Oversees the operations of the Service Desk, Configuration Management, and Infrastructure Operations.
Manages and operates an IT infrastructure (on-prem and multi-cloud infrastructure) for a premier biomedical research organization serving both the intramural and extramural research communities.
Implements project management methodologies (e.g., Agile, SAFe) to ensure efficient project initiation, planning, execution, monitoring, control, and closeout.
Maintains and regularly updates a searchable library of Standard Operating Procedures (SOPs) across all tasks.
Ensures timely delivery and high standards of quality for all deliverables.
Recommends process improvements.
Facilitates regular communication and reporting on program status, risks, and issues to ITAC, OM, and NHLBI leadership.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field; advanced degree preferred.
• At least five years of experience managing a comprehensive IT services contract for a Federal organization of at least 2000 users, including Service Desk, Infrastructure Operations, Configuration Management, and Cybersecurity.
• Proven ability to drive service improvements.
• Five years experience applying ITIL, PMP, and Agile frameworks.
• Will have track record of effective leadership and communication with Federal stakeholders.
• Experience managing federal contracts.
• Experience working in a biomedical research, or healthcare setting.

Desired Qualifications

• Experience working with NIH

Pay

The likely salary range for this position is $143,995 - $194,817. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

Scheduled Weekly Hours: 40

Travel

Travel Required: Less than 10%

Telecommuting

Telecommuting Options: Hybrid Work Location

Location

USA MD Bethesda

Additional Work Locations

Total Rewards

About Our Work

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Equal Opportunity Employer

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