Infrastructure Services Manager (Americas) / AMER Run Tribe Leader

About the role

Leading regional teams supporting network and infrastructure services across North and South America in a dynamic, 24/7 environment.

Responsibilities

• Ensuring all infrastructure solutions are reliable, secure, and meet global security and quality standards.
• Managing vendor relationships, budgets, and project portfolios to deliver seamless service and continuous improvements.
• Collaborating with global teams to align regional operations with worldwide initiatives like ONE Network, ID, and ATLAS.
• Driving automation, process optimization, and leveraging AI tools to enhance operational efficiency.
• Overseeing incident, change, and problem management to uphold high service levels and security compliance.
• Supporting global infrastructure projects, rollouts, and security audits, ensuring smooth deployment and adherence to policies.
• Fostering a culture of excellence, innovation, and continuous improvement within your teams.

Requirements

• 5+ years of experience managing infrastructure operations and supporting complex IT environments.
• Strong technical knowledge of virtualization, storage, OS, network, and security solutions.
• Proven leadership in managing cross-functional teams, vendors, and budgets effectively.
• Certifications such as ITIL, Agile, Microsoft, VMware, or Redhat are highly desirable.
• Excellent communication and stakeholder management skills in a multicultural, matrix organization.
• Able to drive change, optimize processes, and implement automation initiatives.
• Fluency in English and a proactive, strategic mindset to manage global and regional priorities.

Qualifications

• Fluency in English.
• Proactive and strategic mindset.

Skills

• Technical knowledge of virtualization, storage, OS, network, and security solutions.
• Leadership in managing cross-functional teams, vendors, and budgets.
• Automation, process optimization, and AI tool implementation.
• Communication and stakeholder management skills.
• Strategic thinking and adaptability.

Benefits

Salary range: $102,176 - $153,264 USD Annually
Annual Company & Performance based discretionary Bonus up to 12%
20 days Annual Leave (rising to 25 days based on length of service)
8 Paid Company Holidays
Medical, Dental, Vision and Life Insurance
HSA, FSA and HRA available + Employer Contribution
401(k) Pension Plan & Employer match
Paid Parental Leave
Education Reimbursement
Hybrid Work - 3 days in the office per week

Pay

Salary range: $102,176 - $153,264 USD Annually

Schedule

Hybrid Work - 3 days in the office per week