Infrastructure Service Lead - TS/SCI with Polygraph

About the role

YOUR IMPACT
Your work will help keep critical operations secure and connected across the global enterprise directly, contributing to a mission that protects our nation every day.

CIO Infrastructure Services (CIS) is growing, and we invite both our experienced incumbents and new team members to be part of what’s next. Incumbents bring invaluable mission insight, while new talent adds fresh ideas and energy. Together, we’ll strengthen continuity and drive the next generation of innovation.

Key responsibilities

• Serve as the primary technical lead for infrastructure services within the IT Operations Center (ITOC), providing 24/7/365 operational oversight and initial incident assessment
• Monitor and analyze enterprise alerts, alarms, dashboards, and system health indicators to identify issues and coordinate with service lane SMEs and Senior Technical Advisors for timely resolution
• Act as the central interface between leadership, regional operations, cyber teams, network teams, desk side support, and other service lanes to facilitate coordinated response and communication during events
• Initiate and lead crisis action teams for critical infrastructure incidents, ensuring rapid escalation, tracking, and documentation
• Maintain the Common Operating Picture (COP), enterprise monitoring sites, and collaboration dashboards to provide accurate, real-time visibility of infrastructure service health
• Track planned and emergency maintenance actions impacting infrastructure services and communicate operational impacts to stakeholders

Qualifications

• Education: Bachelor’s degree in an IT-related field, or 12+ years of relevant IT experience in lieu of a degree
• Clearance: Active TS/SCI clearance with a favorable polygraph
• Experience: Hands-on experience with core infrastructure services (e.g., Active Directory, storage, server compute, web services, network troubleshooting)
• Certification: DoD 8140 certification (Cloud+, GICSP, GSEC, SSCP or Security + CE)
• Skills: Strong analytical and troubleshooting skills with the ability to perform initial incident triage and assess root cause indicators, experience working in high tempo operational or network operations center (NOC/ITOC) environments, experience within a 24/7/365 operations environment as a central interface and technical lead facilitating coordinated response and communication during enterprise incidents, clear communication skills with the ability to coordinate across multiple service teams under pressure
• US Citizenship: Yes