Infrastructure Network Engineer (Cisco Network Operations)

Overview

We are seeking an experienced Infrastructure Network Engineer to support network operations, infrastructure maintenance, troubleshooting, and technical implementations within a Cisco-based enterprise networking environment. This role requires strong expertise in network operations, incident management, routing and switching technologies, automation, and infrastructure support in a 24/7 operational environment.

Key Responsibilities

• Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
• Provide escalation support for network infrastructure across enterprise environments.
• Collaborate with engineering, planning, manufacturing IT, and site IT teams on network upgrades and integrations.
• Install, configure, upgrade, and troubleshoot Cisco routers, switches, ROMMON, DNA Center, wireless controllers, and access points.
• Configure and support routing protocols including BGP, OSPF, ISIS, OMP, and LISP.
• Manage Layer 2 and Layer 3 networking technologies, including VLANs, EtherChannel, and trunking.
• Support Software-Defined Networking technologies including ACI, SD-Access, and SD-WAN.
• Automate manual operational tasks using scripting.
• Assist with API development and tool integrations to support network infrastructure.
• Perform advanced diagnostics using packet captures and system logs.
• Document work within the ticketing system and communicate status updates to customers.
• Coordinate with vendor partners to support operational activities.
• Track and maintain Network Operations Center (NOC) metrics and KPIs.
• Create and maintain technical documentation and knowledge articles.
• Provide guidance and support to Level 1 and Level 2 support teams.

Required Qualifications

• Bachelor's degree.
• 5+ years of experience in change and incident management within a Network Operations Center (NOC) environment.
• Strong experience with Cisco networking technologies.
• Deep understanding of infrastructure architecture, including networking, storage, hosting, and Cisco routing, switching, and voice/data systems.
• Proven experience in global IT delivery, project management, and team leadership.
• Excellent analytical and problem-solving skills.
• Strong multitasking abilities.
• Excellent written and verbal communication skills with the ability to communicate across all levels of an organization.

Preferred Qualifications

• Experience developing and managing APIs.
• Bachelor's degree in Information Technology or a related field.
• Cisco Certified Network Associate (CCNA).
• Cisco Certified Network Professional (CCNP).
• CompTIA Security+ (or equivalent).
• ITIL certification (or equivalent).

Benefits

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• Variety of other perks