Infrastructure Manager II

About the role

Eaton’s IT team is seeking an Infrastructure Manager II to join the team. This role is hybrid and located in our Dallas, TX site. The expected annual salary range for this role is $130000 - $190000 a year.

Responsibilities

• Manage overall operational excellence of the IT Zone support team.
• Coordinate escalations across various global product teams, accountable for Zone related escalations, and lead global improvement initiatives.
• Support team allocations to sites, provide insight on capital spending and expenses to sites, provide budget, forecast and ensure actual spending.
• Lead IT operations and service delivery across multiple sites and geographic regions, leveraging ServiceNow to manage services and IT assets, ensuring compliance with SOX, ITAR, and other regulatory requirements, and oversee disaster recovery, audits, security reviews, and operational support.
• Drive business performance, strategic initiatives, and digital transformation by managing budgets, forecasts, and financial targets; leading infrastructure, Cyber, M&A, and expansion-site projects; and advancing operational excellence through Lean, Agile, continuous improvement, and emerging technologies.
• Partner with business, engineering, and technology stakeholders to align IT strategy with organizational objectives, serve as the Voice of the Customer, strengthen business relationships, integrate OT and IT systems, conduct risk assessments, and deliver secure, scalable infrastructure and network solutions.
• Develop people, capabilities, and organizational effectiveness by leading and mentoring teams, driving customer-focused service improvements, delivering global training initiatives, staying current with industry trends, providing on-call support as needed, and performing additional responsibilities as assigned by leadership.

Qualifications

• Basic Qualifications: Bachelor’s degree from an accredited institution Seven (7) years of relevant IT Leadership experience.
• Preferred Qualifications: ITIL foundations certification.
• Skills: Technical Knowledge: MS Windows Operating Systems and Microsoft Office Suites (PowerPoint, Excel, SharePoint, Outlook) IT infrastructure – PC’s, network, servers, storage, phone systems IT Service Management (ITIL) - asset management, incident management, request fulfilment, problem management, and change management.
• Soft Skills: Proven ability to successfully manage a team of co-located/remote employees Makes good decisions based upon a mix of analysis, experience, global and cultural factors, and judgment Experience in dealing with senior leaders within an organization Ability to establish and maintain open and candid relationships with employees and customers Ability to lead IT initiatives across the organization Communication - Self-Motivation - Leadership - Responsibility - Teamwork - Problem Solving - Technical Agility - Ability to Work Under Pressure - Time Management - Flexibility - Agile Mindset - Conflict Resolution - Negotiation Leadership experience in managing challenging personnel issues.