Infrastructure Engineering Manager

About The Team

Infrastructure Team architects and operates Zoom's cloud infrastructure, identity, and collaboration services as customer zero. Our SRE-driven team automates workflows and continuously improves reliability. We enable Zoomies to do their best work securely.

Responsibilities

• Leading a team of Infrastructure Engineers across SRE, automation, and infrastructure-as-code disciplines, reporting to the Head of Infrastructure & Client Experience.
• Driving CI/CD pipelines and infrastructure-as-code practices using Terraform, Ansible, GitLab, and modern scripting languages (Python, Golang, PowerShell, Bash).
• Managing identity and access management services including Okta, Entra ID, MFA, RADIUS, and certificate-based authentication across the organization.
• Overseeing multi-cloud operations (GCP, AWS, Azure, VMware) with a focus on reliability, security, and self-service enablement.
• Partnering with global support leadership in India, the Philippines, and China to deliver proactive, AI-driven digital employee experiences.

Requirements

• Demonstrate hands-on experience leading SRE or DevOps infrastructure teams in a large-scale environment.
• Manage infrastructure as code using Terraform, configuration management (Ansible, Puppet, Chef, or SALT Stack), and CI/CD tooling (GitLab, Jira).
• Operate identity and access management platforms (Okta, Entra ID, RADIUS, MFA, certificates) with a strong understanding of IGA/IAM principles.
• Administer multi-cloud environments across GCP, AWS, Azure, or VMware with IaaS expertise.
• Apply modern scripting and programming skills in Python, Golang, PowerShell, or Bash to automate operations.
• Communicate and collaborate effectively across global time zones, particularly with teams in India, the Philippines, and China.

Schedule

Our structured hybrid approach is centered around our offices and remote work environments.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.