Infrastructure Engineering Analyst

Role Summary/Key Objectives

The Data Center Technician/Data Center Engineer will be part of a team responsible for the continuous operation and performance of Cigna's Data Centers. This includes the installation and support of server, network, and storage components.

Specific Areas Of Responsibility

• Data Center Technician
• Racking and installing physical IT infrastructure equipment
• Participating in project implementation conference calls
• Quickly obtaining a basic understanding of Cigna’s network and SAN design
• Installation of racking new hardware in cabinets within the data center
• Deployment/release activities for Data Center implementations and maintenance
• Providing on-site support in the Data Center during incidents, RMA, project, and maintenance activities
• Providing tier II support for data and network, server, and storage systems infrastructure
• Assisting in voice and data network problem determination efforts
• Performing Ethernet and Fiber Gig-E cabling for various open systems server and networking projects
• Maintaining and documenting appropriate levels of fiber optic and copper jumper cables
• Operating in accordance with business needs, priorities, and SLAs
• Providing periodic performance reports for review with management
• Participating in a 24/7 on-call rotation
• Diagnose and Support
• Diagnose and swap out defective equipment cables as necessary
• Troubleshoot infrastructure problems and perform repairs
• Provide local hands and feet on the ground support
• Perform minimal required configuration of the OS required to hand over for remote support
• Incident response and vendor management
• Arrange security clearance/access for site visits

Requirements, Skills And Competencies

• 3+ years prior experience with a large enterprise network and SAN, preferably in the healthcare sector
• Knowledge of layer-2/3 network designs, protocols, and exposure to SAN fiber channel
• Knowledge of the configuration and support of vendor equipment such as Cisco, Juniper, F5, Riverbed, and Aruba
• Cisco CCNA or CompTIA Network+/A+ certifications a plus
• Knowledge of packet capture tools such as Wireshark and tcpdump
• Basic understanding of Python programming language
• 3+ years of relevant experience with the principles of data center operations
• Solid understanding of data center cabling principles
• Linux and Windows basic touch experience preferable
• Willingness to learn and use DCIM system to document the data center
• Strong organization, problem-solving, and communication skills
• Able to effectively communicate and collaborate with team members, peers, and vendors
• Understanding of basic Microsoft Suite applications

PREFERRED and at least 3+ years experience

• In all phases of infrastructure network management or its equivalent in education and work experience
• Preferred licenses (not mandatory): Cisco CCNA, CompTIA A+, CompTIA Network+

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $35.00/hour-$41.00/hour

Benefits

• Medical
• Dental
• Vision
• 401K (provided minimum eligibility hours are met)

Company Information

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information.