Infrastructure Engineer - Desktop Support

Office Location: 214 Durham Drive, Athens, Alabama, USA

About the role

Do you thrive in fast-paced environments and enjoy solving IT challenges? Are you energized by collaborating across teams and supporting the infrastructure that keeps operations running? If you're ready to make an impact with your technical skills, this role is for you.

Helping Our People Thrive – wellbeing ensures our employees feel seen, heard and valued. Steelcase offers a culture that prioritizes meaningful work, learning, and making a positive impact on the world through our commitment to people and planet.

Responsibilities

• Update desktop environments and provide advanced troubleshooting
• Collaborate with developers and design/build teams to support application changes
• Monitor and troubleshoot server, network and database performance
• Day-to-day support for all technology related to manufacturing operations including robots, PLCs and other automated machinery
• Manage daily processing of business applications and resolve or escalate issues
• Log and escalate incidents, aiming to reduce future escalations through documentation
• Maintain technical documentation for procedures and instructions
• Work 1st shift manufacturing hours (6:30am to 3pm) and participate in a rotating 24/7 on-call support schedule, including nights and weekends

Requirements

• Associate’s or Bachelor’s degree in a related field (e.g., Computer Information Systems)
• 2-5+ years of experience in IT support or infrastructure
• Strong communication skills, including the ability to collaborate across technical and non-technical teams
• Ability to work under pressure and manage multiple priorities
• Familiarity with operating systems and file structures
• Ability to lift up to 35 lbs occasionally
• Authorized to work in the United States on a full-time basis (Steelcase will not provide support for or sponsor work authorization and/or visas for this role)

Skills

• Technical aptitude and proactive approach to learning systems
• Knowledge of desktop hardware, operating systems, and configurations
• Strong problem-solving and project management skills
• Experience supporting all technology related to manufacturing operations including robots, PLCs and other automated machinery
• Effective communication across technical and non-technical teams

Pay

The starting annual base salary range for this position is $85,000 – $90,000. Salary is determined by factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations.